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Pyramid Consulting
Andover, MA, United States
Immediate need for a talented Desktop Support. This is a 06+ months Contract opportunity with long-term potential and is located in Andover, MA(Onsite ). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-22950 Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health
Job Source: Pyramid ConsultingeTeam
Quincy, MA, United States
Job Description : REQUIREMENTS : Strong hands-on experience needed on end user support for Windows PC and Mac related issues bility to assign and work on incident tickets through Service Now. bility to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. bility to support new user onboarding and prep
Job Source: eTeamWipro
Boston, MA, United States
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clie
Job Source: WiproThe Brattle Group
Boston, MA, United States
The Brattle Group, a privately held, global economics consulting firm, is looking for a Desktop Support Technician to join our Boston, MA office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. Th
Job Source: The Brattle GroupPlanet Technology
Boston, MA, United States
Desktop Analyst Contract to hire at $35 per hour 5 days per week onsite in Boston, 10 AM-6 PM Previous Legal or Professional services experience required Day-to-Day: Hands-on, in-person support assisting with troubleshooting – must be able to work independently Will be supporting 500+ users onsite and remotely Support Windows primarily and support
Job Source: Planet TechnologyBracebridge Capital, LLC
Boston, MA, United States
Bracebridge seeks qualified candidates for our Desktop Support Engineer position who have a passion for technology, professional demeanor, solid communication skills and a desire to learn. The Desktop Support Engineer will join Bracebridge’s information technology group to work on and support our production environment, consisting of user systems,
Job Source: Bracebridge Capital, LLCAtlas Search
Boston, MA, United States
I'm currently working with a prestigious Hedge Fund specializing in high-frequency trading and market liquidity solutions. They are looking to add a Desktop Support Engineer. The candidate will play a crucial role in maintaining and optimizing their IT infrastructure to ensure smooth operations. Responsibilities Support Desktop applications Micros
Job Source: Atlas SearchTech M USAAvance Consulting
Woburn, MA, United States
Role: Desktop Support Engineer Location: WOBURN, MA (Day 1 onsite ) Mandate Skills ServiceNow, Windows OS, Network L3 Any Certifications, Required Years Of Experience: 6-10 Detailed JD QUALIFICATIONS: Education: Bachelor’s degree Experience: Must be self-motivated and a self-starter. ServiceNow experience required. At least 2 years of experience
Job Source: Tech M USAAvance ConsultingBoston, MA, United States
We are looking for a Desktop Support Analyst to provide technology assistance for a wide range of IT services to our colleagues, over the phone, remotely, and in person. Being in a customer support role, you will have the opportunity to identify the technology needs of your colleagues and provide feedback to your management and the technology team. You will be proactive in resolving issues and find ways to enhance efficiency and quality of service to our colleagues.
You Are:
Customer oriented - You will need to be able to deliver a high level of customer support and training to employees at all levels of the company, and explain and resolve complex technical issues to a non-technical audience. You possess excellent customer service and interpersonal skills. In this role, you are the face of the Technology Team and the first person to provide assistance on a technology issue.
A self-starter - You are quick to respond to operational tasks and are able to find opportunities for process improvement and work with the Help Desk and greater Technology Team to achieve these goals. You possess the time management skills to prioritize your tasks. You have the discipline to work independently and remotely to accomplish a set of tasks and can efficiently supervise vendor visits and ensure site work gets done.
A natural problem solver - You identify challenges, analyze the root causes, seek to understand rationale behind current setups, and offer changes to improve where needed.
Able to take ownership of tasks and see them to their resolution - When gaps in processes or a lack of accountability are identified, you take ownership and ensure that these needs are met.
Comfortable with a wide array of technology – We are responsible for supporting a number of technology systems and provide comprehensive support to employees that require support.
A team player – You will be working with teammates and supporting colleagues in multiple office locations.
Being based in our Boston Office, you will be part of a local technology team and responsible for providing effective technology support to the Boston Office colleagues as well as remote support to colleagues in other locations.
Periodic travel to our other offices is required. You will also work with the greater technology team and will need to be able to take into account differing office cultures and communication styles.
Qualifications
· 3 years of recent, professional, hands-on and over-the-phone technical support experience.
· Experience with imaging solutions (both Windows and macOS).
· Experience managing Windows endpoints in an enterprise environment.
· Ability to manage user accounts and groups through Microsoft Active Directory.
· Experience with common network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and remote access/Citrix.
· Ability to troubleshoot printing issues.
· Ability to resolve common issues with mobile devices (e.g. iPhone, Android).
· Experience with managing vendors, working with building personnel to get telco services installed.
· Experience with hardware asset management and tracking solutions.
· Ability to manage access and accounts, and deploy technology equipment during new employee onboarding and offboarding.
· Experience with providing remote support assistance for server and network devices.
· Ability to work in an office location.
Preferred Qualifications
· Strong analytical and creative problem-solving skills to resolve highly complex technical incidents and improve existing processes.
· Experience acting as an on-call resource and provide remote support to colleagues.
· Experience with working with and keeping vendors and installers on track.
· Be familiar with the ITIL framework and ITIL methodologies.
· Understanding of enterprise security remediation and patch management.
· A Bachelor’s degree or advanced training and experience in a technical discipline is preferred.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Desktop Support jobs in Boston, MA, United States
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Please refresh the page and try again.
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