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Customer Support Assistant

Los Angeles, CA, United States

We are a leading technology company looking for a dedicated and enthusiastic Customer Support Assistant to join our team. In this role, you will work closely with our customers to provide them with the support they need to succeed. This is an entry-level position, and the successful candidate will have the opportunity to learn and grow within the company.

Responsibilities:

Respond to customer inquiries and resolve issues in a timely and professional manner

Provide technical support and troubleshooting assistance to customers

Keep accurate records of customer interactions and transactions

Collaborate with other departments, including sales and product development, to resolve customer issues

Continuously identify and implement process improvements to enhance customer support operations

Keep up-to-date with company products, services, and promotions

Provide customer feedback to the relevant internal teams

Qualifications:

Strong customer service skills

Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Excellent communication skills, both verbal and written

High level of attention to detail

Ability to learn quickly and adapt to new technologies and processes

Experience working with CRM software is a plus

Benefits:

Competitive salary and benefits package

Opportunities for career growth and development

Flexible remote work arrangements

Collaborative and supportive team environment

At our company, we are committed to providing exceptional customer support, and we are looking for a talented individual to join our team. If you are passionate about helping customers and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and welcome applications from all qualified candidates.

Skills: Communication, Technical Support, Strategic Planning

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