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Advanced Energy
San Jose, CA, United States
About Advanced Energy Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including
Job Source: Advanced EnergyDevRev
Palo Alto, CA, United States
DevRev DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most - and creating a company-wide culture
Job Source: DevRevDevRev
Palo Alto, CA, United States
DevRev As the Head of Sales for the Americas, you will be responsible for leading and driving DevRev’s commercial success in the Americas (United States, Canada and Latin America), supported by data, insights and operational expertise. This role will require you to be be onsite in our Palo Alto, CA office. Responsibilities: Drive ARR growth thr
Job Source: DevRevPalo Alto Networks
Santa Clara, CA, United States
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way thing
Job Source: Palo Alto NetworksJuniper Networks, Inc.
Sunnyvale, CA, United States
Location: SF Bay Area or remote We’re seeking a high-energy and enthusiastic executive communications manager to join our team. As a member of the Executive Communications team, you will help our Senior Vice President of Americas Enterprise Sales and his leadership team engage and inform audiences both outside and inside the company. You wil
Job Source: Juniper Networks, Inc.Juniper Networks
Sunnyvale, CA, United States
Job Description Location: SF Bay Area or remote We're seeking a high-energy and enthusiastic executive communications manager to join our team. As a member of the Executive Communications team, you will help our Senior Vice President of Americas Enterprise Sales and his leadership team engage and inform audiences both outside and inside the c
Job Source: Juniper NetworksPure Storage
Mountain View, CA, United States
Company Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is dataall fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data ad
Job Source: Pure StorageSuperior Sensor Technology
Los Gatos, CA, United States
Director of Sales, North America About Superior Sensor Technology Superior Sensor Technology is revolutionizing the high performance, cost driven pressure sensor market by developing integrative, high-performance cost-efficient solutions for industrial, air handling and medical applications. The company’s technology is based on a proprietary archi
Job Source: Superior Sensor TechnologySanta Clara, CA, United States
About the Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Information
Job Description
Responsible for executing customer success management strategy (customer retention, churn mitigation and driving adoption and consumption of services) by building and maintaining relationships with customers & handling escalations and special requests of customers related to aspects like performance, quality and improvements with the objective of enhancing customer experience. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the assigned account and business.
Responsibilities
Manage the customer life cycle - customer onboarding, engagement and service adoption
Work with cross functional teams- Professional Services, Product, Operations, Billing, Delivery and other teams to resolve customer business issues & delivery
Manage the customer success parameters and ensure commitments agreed during the onboarding phase are being realized
Manage customer feedback and product needs by providing feature requests to internal teams.
Ensure that all stakeholders are involved in onboarding the customer ,order/contract are done in a timely and accurate manner, thereby ensuring timely and effective activation of services
Manage customer requests- Moves, Adds, Changes and Deletes
Review customer risks issues and problems with internal teams and drive timely closure
Make customer specific service improvement and development plans and monitor implementation across all internal functions
Track customer SLAs, customer feedback, governance meeting outcomes etc
Define escalation matrix for the customers and drive customer's education and adherence on it
Minimum qualification & experience
Bachelors Degree
enterprise sales or service management experience.
Desired Skill sets
Account management and sales experience
Demonstrable ability to create and give business & technical presentations and demos.
Demonstrated experience in gathering and understanding customer business requirements.
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Email Alert for Manager - Sales- Americas jobs in Santa Clara, CA, United States
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