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Computer Support

New York, NY, United States

Computer Support Specialists-2024-22

Full-time

New York, NY

Starting at $17.00

Computer Support Specialist

Position Description:

Daily Candidate Duties include such activities as:

Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn’t resolved after troubleshooting.

Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.

Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.

Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.

Providing and administering training in hardware and software technologies.

Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting, escalate to higher level technicians in the event the issue isn’t resolved after troubleshooting.

Qualifications

Three to five years of experience in the following:

IT customer support and training

Computer installation, diagnosis and repair

Network & standalone printer installation, diagnosis & repair

Basic troubleshooting scanners and other peripheral devices

Microsoft Office Suite troubleshoot / desktop support

Virtual meetings tools including MS Teams, Zoom and WebEx

Windows 10 desktop support

VPN and remote technical support

Adobe Pro troubleshoot / desktop support

Additional Information:

Position is not eligible for telecommuting

DFS does not provide parking but the office is accessible by bus or subway

Interviews will be conducted via Microsoft Teams

A background check and fingerprinting will be required

Click to Apply (https://evoportalus.tracker-rms.com/KnowledgeBuilders/apply?jobcode=17153)

Apply

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