Director of Sales & Marketing (Property Sales Lead) - Downtown Los Angeles Hotel

Los Angeles, CA, United States

The Role

The Property Director of Sales & Marketing has direct oversight of planning and managing the overall sales and marketing for a single property. The intention is to achieve optimal occupancy growth in existing accounts and generate new business all to maximize total revenue and meet/exceed property profit objectives. This role will oversee day-to-day operations of the property sales division including but not limited to direct sales efforts follow-up and proper sales administration and training. This role will ultimately recommend the sales forecast, marketing & advertising, sales plans, programs, and annual budget for no more than one property; manages within approved plans and budgets.

About The Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Director of Sales & Marketing (Property Sales Lead)

Coordinate all group transient and catering sales solicitations and bookings to maximize overall revenue.

Develop recommend implement and manage the division's annual budget and the advertising public relations marketing and sales plans and programs for the property to maximize rate occupancy and food & beverage opportunities thus ensuring the property meets/exceeds management and owner revenue/profit goals and expectations.

Proactively conduct outside sales calls conduct sales tours and entertain clients.

Understand the content reflected in contracts and how to negotiate terms therein.

Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.

Monitor production of all top accounts and evaluate trends within your market.

Adheres to Kasa's established regulations company standards sales standards and sales metrics related.

Comply with attainment of individual goals as well as team goals and budgeted metrics.

Train all members of the property staff on how to recognize and capitalize on all sales opportunities to increase property occupancy and revenue.

With input and guidance from the GM and/or PeopleOps, manage human resources in the division in order to attract retain and motivate the employees; hire train develop empower coach and counsel conduct performance and salary reviews resolve problems provide open communication vehicles discipline and terminate as appropriate.

Supervise Catering & Event Management Team (as applicable) to ensure that the Catering Food & Beverage and Meeting Room rental budgets are met or exceeded.

Develop a full working knowledge of the operations and policies of the property including Sales Food and Beverage Front Office and Reservations.

Maintain strong visibility in local community and industry organizations.

Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis.

Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments

Act as directed on behalf of the General Manager in his/her absence; performing any other duties as requested by management.

Experience

At least 6 years of progressive property sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.

Must have a valid driver's license in the applicable state.

Must possess highly developed verbal & written communication skills to frequently negotiate convince sell and influence other managerial personnel property guest(s) and/or corporate clients.

Must have thorough experience with professional selling skills: opening probing supporting closing

Shows strong analytical skills and strategic vision in establishing appropriate sales deployment

Must be proficient in general computer knowledge especially Microsoft Office products

Must be able to work independently and simultaneously manage multiple tasks

Strong organization and presentation skills

Demonstrated ability to effectively interact and manage people of diverse socioeconomic cultural disability and ethnic backgrounds while solving complex problems and creating a productive sales team

Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.

Must work well in stressful high pressure situations; maintain composure and objectivity under pressure.

Must be able to work with and understand financial information and data and basic arithmetic functions.

You're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.

Plus if...

Prior experience in Historical Hotels.

Prior experience in Union Hotels.

Prior experience in Urban Market operations.

Specialized experience working with boutique hotels or other startups to establish initial brand standards.

Bachelor's Degree in a hospitality-related field.

In one year, you will succeed at Kasa by:

Become an invaluable resource to our team regarding property sales operation and upkeep

Earned the trust of cross-department leaders and managers to be a valued and reliable peer

Established at least one new tool or process that increased Kasa quality standards

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Benefits

✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

???? The Pay: The starting base pay range for this role is between $110,000 and $130,000 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

???? Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates.

???? Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.

???? Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

???? 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 2% of deferred salary, and 50% of the next 2%.

???? Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Who We Are

Kasa is a Real Estate Technology company that is building a global accommodations brand unlike any other. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units that cater to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, trustworthy, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

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