Global Social Channel Governance Manager
Seattle, WA, United States
Global Social Channel Governance Manager
Remote 8-5 PST
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We’re looking for a Global Channel Governance Manager to join the Designit team that supports Microsoft Cloud Marketing Blog and Social. The Cloud Blog and Social team delivers value by establishing connections and meaningful engagements across blogs and social media. The team oversees one of the world's largest social media ecosystems, encompassing multiple commercial cloud products such as Azure, Microsoft 365, Teams, Security, Business Applications (Biz Apps), Dynamics 365, Power Platform, Viva, and Windows 365. There are 50+ social media accounts, and currently expanding to a global presence to reach 300+ accounts across three regions: America, Asia, and Europe, the Middle East and Africa (EMEA)
The Global Channel Governance Manager is an entrepreneurial problem solver, social and Sprinklr SME, and leads enterprise channel governance activities and prioritization discussions to maximize near-term impact and build for the future partnering with other Global and Corp stakeholders.
What you will do:
Effectively communicate with Global, Corp and Field project teams
Develop and implement a centralized global framework and related activities to drive global operational excellence, innovation and scale
Establish and manage the governance, access criteria, and organization of all social handles overseen by the Global COE
Own the process and resulting procedural documents by which social handles are newly-created, consolidated, migrated, or sunset
Manage channel claiming process in partnership with Microsoft’s legal team and representatives from social platforms
Identify the types of audience, business, or platform insights necessary for the strategic management of social handles/channels, particularly as it relates to their creation, consolidation, or retirement
Act as a social programming subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences across social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc.
Attend and participate in key Microsoft stakeholder and vendor meetingsas the global channel governance, Sprinklr and programming SME
Proactively engage stakeholders and push for consensus and meaningful collaboration
Identify problems, proactively propose solutions, and collaborate with others to implement scalable solutions and efficiency across governance, Sprinklr, programming and the larger team
Deliver strategy and manage regular documentation updates and process improvements
Establish, demonstrate, and share best practices across the larger Cloud Marketing Team
What you bring:
Notable global, enterprise experience working with cross-functional and highly-matrixed Fortune 100 clients
5+ years in a client-facing role at a marketingagencyor large corporate enterprise
2+ years as a primary stakeholder contact
Experience managing large-scale projects and collaborating with multiple groups simultaneously
Advanced organization and project management experience working across multiple workstreams
Uncanny ability to tackle ambiguous business problems and generate solutions in a deadline driven environment
Ability to present to clients who are at the director level with a high degree of confidence and professionalism
Skilled in social media, social programming operations, project management and marketing operations
Bachelor’s degree in business,marketing,management,or related field
Advanced experience using Sprinklr
Familiarity with Microsoft SharePoint, OneDrive, Power BI, PowerPoint, Excel, Teams, Outlook
Who you are:
You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes via strategic solutions addressing fundamental business issues and retaining focus on wider business outcomes
You are a skilled leader who enjoys managing ahigh volume of requests and tight deadlines
You havetop-notchinterpersonal, communication, and presentation skills; you communicateeffectivelywithstakeholders, team members, andseniormanagers
You have impeccable attention to detail
You can prioritize and delegate efficiently to ensure optimal application of resources and team efficiency
You are self-sufficient: you can work with little direct supervision, but you know when to ask for help
You are passionate about social media and B2B technology
You are collaborative to the core, withademonstrated ability to work in a team environment as a leader and a member
You are comfortable working remotely
Compensation Range: $105,000 - $110,000
This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.
Would you like to join aglobalorganizationthat...
Embraces work-life balance – our employees’ well-being remains a top priority forus
Promotes a culture of learning and advocacyacross the globe- diversity will enable us to strengthen ourimpact
Encourages innovation andexperimentation
Understands that changes willoccur,and adaptability iscrucial to assist when itdoes
Emphasizes and rewardscollaboration
Works remotely
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