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Knickerbocker
Farmingdale, NY, United States
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin Ame
Job Source: KnickerbockerBlue Sky Hospitality Solutions
Melville, NY, United States
Hotel Front Desk Agent Job description Summary: The main purpose of the Hotel Front Desk Agent is to oversee the appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience: · High school diploma or equivalent required. · Previous hotel Front Desk experience requ
Job Source: Blue Sky Hospitality SolutionsRPM Raceway
Stamford, CT, United States
Job Details Level Entry Job Location Stamford - Stamford, CT Remote Type N/A Position Type Undisclosed Education Level Undisclosed Salary Range Undisclosed Travel Percentage Undisclosed Job Shift Undisclosed Job Category Undisclosed Description GUEST SERVICES REPRESENTATIVE Join this exciting, growing entertainment destination as a memb
Job Source: RPM RacewaySmashburger
Port Washington, NY, United States
Smashburger - 983 Port Washington Blvd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Person
Job Source: SmashburgerEvolution Parking & Guest Services
Melville, NY, United States
Job Description Job Description About Evolution Parking & Guest Services Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it al
Job Source: Evolution Parking & Guest ServicesZMC Hotels
Fairfield, CT, United States
Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment
Job Source: ZMC HotelsSmashburger
Lindenhurst, NY, United States
Smashburger - 36 E Sunrise Hwy [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize fo
Job Source: SmashburgerEuropean Wax Center
Massapequa Park, NY, United States
European Wax Center - Massapequa Park is looking to add a Guest Service Associate (GSA) to our busy center! GSA's have the ability to move up, if the performance is present and the opportunity becomes available. At European Wax Center, we are one of the fastest-growing franchises in the country, we provide upscale waxing at an affordable price, fe
Job Source: European Wax CenterNorthport, NY, United States
Job Summary:
The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Qualification Standards:
Education & Experience:
College coursework in a related field is helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience is required.
Being Multilingual helpful
Enjoys seeking out and creating memorable experiences.
Shares the cultural belief that teamwork delivers results.
Loves to SMILE!
Physical requirements:
Ability to work required full-time shift.
Light work - Exerting up to 15 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during the entire shift.
General Requirements:
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with the Northport Hotel policies
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with the Northport Hotel standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to handle cash and credit card transactions.
Must be able to work with computer software systems.
Must be able to show initiative, including anticipating guest or operational needs.
Duties and Functions:
Fundamental Requirements:
Greet and welcome all guests approaching the Front Desk in accordance with the Northport Hotel company standards.
Maintain proper operation of the PBX phone console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests.
Review Front Office log and Trace Files daily.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages, and special promotions.
Be familiar with all in-house groups.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency fire safety procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
Use proper two-way radio (Relay) etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk PMS computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shifts according to hotel standards.
Maintain a clean work area.
Assist guests with luggage storage.
Email Alert for Guest Service Agent jobs in Northport, NY, United States
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