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Guest Services Representative

Stamford, CT, United States

Job Details

Level

Entry

Job Location

Stamford - Stamford, CT

Remote Type

N/A

Position Type

Undisclosed

Education Level

Undisclosed

Salary Range

Undisclosed

Travel Percentage

Undisclosed

Job Shift

Undisclosed

Job Category

Undisclosed

Description

GUEST SERVICES REPRESENTATIVE

Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Stamford, CT. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience.

We provide upward mobility for all employees who look to grow in their roles and responsibilities.

Job Description

Support customers by answering phone calls, greeting and assisting them in person

Assist customers in the self-registration process

Sell karting options including up-selling races & specials

Sales of memberships, arcade cards, snacks, apparel, parties, etc.

Take payment of cash, credit cards and coupons for specials, etc.

Scheduling and placement of customers into races, groups and teams

Open / close cash registers, reconcile register drawer at shift close, balance transactions

Prepare merchandise displays, Re-stock food and apparel and maintain inventory

Set-up Retail parties and small group events and provide attentive customer service

Act as Event Coordinator for Birthday parties and other retail events

Develop Daily To-Do lists and accomplish tasks as time permits

Open and Close Shifts with attention to preparation and readiness for following shift

Keep facility in premier condition at all times completing all opening and closing duties

Qualifications

The Customer Service Representative's job skills and specifications include: Helpful, friendly and patient attitude and disposition with ability to SMILE at all times

Excellent interpersonal and communication skills and a great team player

Ability to accurately record information with strong attention to detail

Able to multi-task and problem solve

Able to work 15 to 28 hours per week including weekends and holidays

Make RPM Raceway the best experience for every racer that walks through our door

Education and Qualifications: High school diploma or G.E.D. from accredited institution

College attendance working towards a degree is preferable with flexible hours available

Patient, Presentable, Punctual and Responsible

Apply

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