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M&R Hotel Management
Rosedale, NY, United States
Guest Service Agent SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check
Job Source: M&R Hotel ManagementWyndham Hotels & Resorts
Garden City, NY, United States
** Guest Services Agent** Location: Garden City, NY, US, 11530 Property Name: La Quinta by Wyndham Garden City Req Id: 16165 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Garden City location in Garden City , New York . **Job Summary** The Guest Service Agent is responsible for providing att
Job Source: Wyndham Hotels & ResortsThe Northport Hotel
Northport, NY, United States
Job Summary: The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Qualification Standards: Education & Experience: College coursework in a related field is helpful. Experience in a hote
Job Source: The Northport HotelWildPlay
Wantagh, NY, United States
Job Purpose Are you looking for a seasonal position where you can apply your outgoing personality and multi-tasking skills to help create awesome experiences for our guests? WildPlay Jones Beach seeks enthusiastic, fun-loving people to run our guest services area, including guest check-in, waivers and wristbands for guests. Get paid to play down a
Job Source: WildPlayHilton
Rockville Centre, NY, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.
Job Source: HiltonHilton
Lake Ronkonkoma, NY, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.
Job Source: HiltonHilton
Lynbrook, NY, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.
Job Source: HiltonHilton
Stamford, CT, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.
Job Source: HiltonMelville, NY, United States
Hotel Front Desk Agent
Job description
Summary: The main purpose of the Hotel Front Desk Agent is to oversee the appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.
Experience:
· High school diploma or equivalent required.
· Previous hotel Front Desk experience required
· ONQ system experience required
· Computer experience required
JOB ESSENTIALS
· Must be available to fill in where necessary and have open availability most days.
· Must be willing to learn ALL front desk shift duties, in case of emergency.
· Assist guests with arrival and departure from hotel, while providing positive guests experiences.
· Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines
· Collaborate with other hotel departments to provide an exceptional experience to each guest.
· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
· Provide information about the hotel and local area and offering our full range of upscale hotel amenities and services.
· Maintain confidentiality of all guests and hotel information
· Exhibit attention to detail in order to ensure security of guest room access.
· Document all guest requests, complaints or problems immediately and notify designated department/personnel.
· Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
· Resolve guest issues and completing special requests. In the event of dissatisfaction, negotiate compromise in accordance to the established guidelines.
· Generate, print and distribute daily and weekly reports
· Resolve discrepancies on the room status report with Housekeeping
· Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
· Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
· Perform any other job related duties as assigned.
Other
· Ability to access and accurately input information using a moderately complex computer system
· Able to handle cash and credit transactions.
· General knowledge of local area attractions and transportation.
· Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
· Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
· Ability to observe and detect signs of emergency situations.
· Ability to establish and maintain effective working relationships with Associates and guests.
· Command of the English language both written and verbal.
· Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
· Regular attendance in conformance with the standards is essential to the successful performance of this position.
· Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including weekdays, evenings, weekends and holidays.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Physical Demands
· Some lifting may be required. This position may require 85%+ or more of time on their feet.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Benefits:
Dental insurance
Vison insurance
Employee discount
Flexible schedule
Health insurance
Paid Vacation
Paid Holidays
Paid Sick
Schedule:
Day shift
Holidays
Night shift
Overtime
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Hotel: 1 year Hotel experience (preferred)
Work Location: One location
Email Alert for Hotel Guest Services Agent jobs in Melville, NY, United States
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