IT Professional - Infrastructure_

Houston

IT Professional - Infrastructure

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IT Professional - Infrastructure

Salary

$79,829.88 - $105,820.78 Annually

Location

1200 Travis

Job Type

Full Time

Job Number

34423

Department

HOUSTON POLICE DEPARTMENT

Opening Date

06/26/2024

Closing Date

7/2/2024 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: IT PROFESSIONAL - INFRASTRUCUTRE

Posting Number: PN# 34423

Division: TECHNOLOGY SERVICES

Reporting Location: 1200 Travis

Workdays & Hours: MONDAY – FRIDAY; 8 AM – 4 PM*

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The purpose of this position is to provide architectural guidance and technical leadership of the Microsoft Active Directory and server infrastructure. Responsible for implementing standard solution for Hyperconverged infrastructure, operating system, required software and management (patching) of the server and storage environment. This includes planning, installation and on-going administration of the associated infrastructure as described above.

Analyze daily operational reports indicating any malfunctions of equipment or applications and identify a solution to resolve the operational issue to improve the efficiency of the operation which will drive improved end user productivity. Monitor network, server, and storage infrastructure and directs corrective actions.

Responsible for implementing standard solution for Nutanix Hyperconverged infrastructure, operating system, required software and management (patching) of the server and storage environment. Review and evaluate security resources to ensure compliance. Responsible for managing, maintaining and monitoring Backup system infrastructure.

The position involves developing the core technical platform, capabilities, and services that support business processes and data including:

+ Mapping the relationships between IT platform/infrastructure components, technology end users, IT Server OS & Hardware)

+ Identifying the key technology interactions and dependencies across the active directory/network/server/cloud/systems/platforms impacting the organization's ability to achieve integration, compatibility, and performance goals.

+ Evaluating total cost of ownership and return on investment of various IT cloud/infrastructure alternatives.

+ Ensure effectiveness of infrastructure by performing preventive maintenance work.

+ Assist in designing and documenting infrastructure processes, procedures, and standards.

+ Ensures infrastructure and data is kept secure by keeping track of assets, developing operational, installation, configuration, and upgrade documentation for communication systems, hardware, network, security, storage, software, and other computer related systems.

Applies advanced knowledge of job area typically obtained through advanced education and work experience.

RESPONSIBILITIES:

+ Manages moderate to complex service requests through resolution or escalation to another team member by performing work in a manner that minimizes disruption to existing business use.

+ Manages projects / processes, works independently with limited supervision.

+ Works with external suppliers for the ongoing support and maintenance of relevant hardware and software. Participates in an on-call rotation with other infrastructure staff; keeps users at all levels of the organization informed of progress or problem.

+ Provides onsite or remote access, diagnoses resolutions to hardware and software problems by responding to service desk requests and planned work requests.

+ Coaches and reviews the work of lower-level professionals.

+ Plans, manages, and implements infrastructure projects and upgrades.

+ Ensures availability of infrastructure services by implementing, monitoring, and supporting servers, storage, and other services and infrastructure software platforms including but not limited to server / client operating systems, reporting platforms, messaging and database services, network configuration, web proxies and other software-based systems.

+ Serves as technical professional by overseeing a variety of moderately complex analytical and technical assignments.

+ Monitors a variety of hardware, software, and network systems in the existing information technology infrastructure

+ Contributes to team effort by accomplishing related results and performing related responsibilities as needed.

+ Provides subject matter expertise and advice for assigned technology and infrastructure systems.

+ Works with external vendors, partners and COH departments.

+ All duties and responsibilities may not be included in the above job descriptions.

WORKING CONDITIONS:

The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal.

There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions.

“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”

If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree in Computer Science, Management and Information

Systems (MIS) or a closely related field.

EXPERIENCE REQUIREMENTS

At least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications will often be required. Greater than 5 years of directly applicable experience may be considered for substitution of up to two (2) years of the education requirement.

LICENSE REQUIREMENTS

A valid current Texas driver's license

PREFERENCES

Preference will be given to applicants who have extensive knowledge and experience administering Microsoft Intune and Microsoft Configuration Manager. Applicants must articulate through oral and written communication. Applicants must be able to demonstrate the ability to conduct and document an effective needs analysis.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION YES

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade 25

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: overnmentjobs.com/houston/default.cfm or call (713-308-1285).

If you need special services or accommodations, call (713-308-1285). (TTY 7-1-1 )

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE – Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit oustontx.gov/hr/benefits.html

01

What is the highest level of education you have obtained?

+ Less than an Associate's degree

+ Associate's degree

+ Bachelor's degree

+ Master's degree or higher

02

If you answered that you have a college degree what was your field of study?

+ Computer Science

+ Management and Information Systems (MIS)

+ Closely related field

+ Non-related field

+ I do not have a degree

03

If selected "closely related field" or "non-related field", please indicate the degree concentration you have obtained. ("See resume" is not acceptable. if statement does not apply please type N/A)

04

Do you have System-specific technical certifications?

+ Yes

+ No

05

If you have System-specific technical certifications, what specified area are they in? ("See resume" is not acceptable. If this statement does not apply, please type N/A.)

06

How many years of directly applicable technology experience supporting IT infrastructure including networks, security, and hardware do you have?

+ Less than 3 years

+ 3 years but less than 4 years

+ 4 years but less than 5 years

+ 5 years but less than 7 years

+ 7 years or more

+ No experience

07

How many years of experience do you have performing and documenting needs analysis while performing duties as an information technology worker?

08

How many years of experience do you have performing administration on Microsoft Configuration Manager in a distributed enterprise environment?

09

How many years of experience do you have performing administration on Microsoft Intune in a distributed enterprise environment?

10

Are you committed to working longer hours if required before, during, or after critical public safety events like major storms, protest, etc?

+ Yes

+ No

11

Do you have a fear of heights?

+ Yes

+ No

12

Do you have good manual dexterity?

+ Less than 3 years

+ 3 years but less than 4 years

13

Are you able to walk several flights of stairs when required?

+ Yes

+ No

14

Are you willing to drive at night?

+ Yes

+ No

15

Are you willing to drive during inclement weather?

+ Yes

+ No

16

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

Required Question