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Americorps
Reston, VA, United States
** IT Specialist (Customer Support)** **Department of the Interior** ** Caribbean-Florida Water Science Center** **Location** Few vacancies in the following location: + **Duties** **As a IT Specialist (Customer Support) within the Caribbean- Florida Water Science Center, some of your specific duties will include:** * Provides routine advice and g
Job Source: AmericorpsESM
Ashburn, VA, United States
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Customer Support Specialist for an exciting opportunity located in Ashburn, Va. Job Description and Responsibilities Exciting opportunity supporting a Dep
Job Source: ESMFranConnect
Herndon, VA, United States
Apply Description FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve pr
Job Source: FranConnectMorsel, Inc.
Fairfax, VA, United States
Are you passionate about delivering exceptional customer experiences? Do you thrive on solving challenges and ensuring customer satisfaction? Join our dynamic team as a Customer Support Specialist and be the front line of our commitment to excellence. As a key player in our customer support team, you'll have the opportunity to engage with customers
Job Source: Morsel, Inc.FranConnect
Herndon, VA, United States
FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and
Job Source: FranConnectCARFAX
Centreville, VA, United States
Description Join our Winning Team as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help million
Job Source: CARFAXTwinn Intelligence Group
Herndon, VA, United States
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va. Senior Level (TS/SCI w POLY required) Hours: M-F 7:00 am-3:00 pm REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience: • Demonstrated experience with,
Job Source: Twinn Intelligence GroupMyStudio Inc
Fairfax, VA, United States
MyStudio is a sales enablement and churn reduction system for event and membership-based businesses. We currently partner with over 2,000 fitness and children's education studios across the world. Learn more about us here: www.mystudio.io MyStudio has garnered a loyal fan base in a relatively short period. Additionally, we have developed a reputat
Job Source: MyStudio IncAshburn, VA, United States
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Customer Support Specialist for an exciting opportunity located in Ashburn, Va.
Job Description and Responsibilities
Exciting opportunity supporting a Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) environment consisting of approximately 75,000 business users using CBP approved Windows or Mac baseline operating systems (OS). The program delivers Engineering, Operations, Cybersecurity, and Service Management in support of a) Windows 10 and Windows 11 platforms managed using Microsoft Endpoint Management solutions, Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune in a hybrid joined Azure and on premises co-managed Active Directory; and b) MacOS environment (MacOS Monterey, Big Sur, Catalina) using the Casper Administration Management (CAM) and JAMF mobile device management system. JAMF leverages on premises Active Directory for the management of devices.
The primary responsibilities of this role include:
Provide the full range of support required to support the "General Support System" (GSS). The GSS is defined as the primary Information Technology (IT) infrastructure used by CBP to support the daily business functions, platforms, and applications that collect, process, disseminate, and store information to support the agency's mission. This will include activities related but not limited to the following:
Resolve submitted incidents, requests, and tasks (or other submitted requests) through CBP's approved tracking systems such as ServiceNow; to include management of all queues as identified by government leadership.
Manage and respond to support inquires sent through CBP messaging systems such as the Government managed group mailboxes or collaboration systems such as Microsoft Teams.
Perform workflow management utilizing systems such a ServiceNow, Jira, and Azure DevOps.
Develop and maintain documentation to include installation instructions, known issues and associated work arounds, supplemental user guides, documentation of systems and/or processes utilized in testing and integrating workstation changes, and any other documentation as identified/deemed appropriate by Government leadership.
Required Knowledge, Skills and Abilities (KSA)
Support ServiceNow workflows, end-user communications; coordinate service provisioning and incident/ problem resolution
Direct experience providing Tier I-II customer support, workflow management using ServiceNow, Jira, and/or Azure DevOps
Desired KSA
Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
Candidate must communicate effectively with team members, team lead, management, and government customer
Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision
Minimum Training, Education, and Certifications
Systems Administrator; Experience: 1
We apply the following substitution guidelines:
No diploma plus 2 years' experience equals a High School (HS) diploma
HS diploma plus 2 years' experience equals an Associate's degree
Associate's degree plus 2 years' experience equals a Bachelor's degree
Bachelor's degree plus 2 years' experience equals a Master's degree
Minimum Clearance
CBP Background Investigation
Physical Requirements
Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.
Additional Requirements
Other duties as assigned.
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
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Email Alert for Customer Support Specialist (1006058) jobs in Ashburn, VA, United States
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