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CARFAX
Centreville, VA, United States
Description Join our Winning Team as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help million
Job Source: CARFAXTwinn Intelligence Group
Herndon, VA, United States
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va. Senior Level (TS/SCI w POLY required) Hours: M-F 7:00 am-3:00 pm REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience: • Demonstrated experience with,
Job Source: Twinn Intelligence GroupCarfax, Inc.
Centreville, VA, United States
**Description** **Join our Winning Team as a Customer Support Specialist** The Customer Support Specialist is empowered to provide excellent customer service to CARFAXs dealership customers nationwide with a get-it-done mentality! CARFAX's Customer Care Contact Center is a centralized corporate Inbound and Outbound center serving over 30,000 custom
Job Source: Carfax, Inc.MyStudio Inc
Fairfax, VA, United States
MyStudio is a sales enablement and churn reduction system for event and membership-based businesses. We currently partner with over 2,000 fitness and children's education studios across the world. Learn more about us here: www.mystudio.io MyStudio has garnered a loyal fan base in a relatively short period. Additionally, we have developed a reputat
Job Source: MyStudio IncImmediate Office of the Chief of Naval Operations
Washington Navy Yard
Summary This is a public notice flyer to notify interested applicants of anticipated vacancies through the DHA for Post-Secondary Students and Recent Graduates. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be
Job Source: Immediate Office of the Chief of Naval OperationsPsomagen, Inc.
Rockville, MD, United States
Customer Support Specialist GW DOC # G2023-04030 Job Summary: We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generatio
Job Source: Psomagen, Inc.EWS Group
Washington, DC, United States
Applicant Privacy Policy: As a candidate for this position and any other position at a Perseus Group company, any personal data you submit to us will be processed in accordance with our Applicant Privacy Policy, and by submitting any personal data to us in furtherance of your candidacy for employment, you acknowledge and agree to the terms set
Job Source: EWS GroupFamily Promise of North/Central Palm Beach County
Ashburn, VA, United States
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Customer Support Specialist for an exciting opportunity located in Ashburn, Va. Job Description and Responsibilities Exciting opportunity supporting a D
Job Source: Family Promise of North/Central Palm Beach CountyFairfax, VA, United States
Are you passionate about delivering exceptional customer experiences? Do you thrive on solving challenges and ensuring customer satisfaction? Join our dynamic team as a Customer Support Specialist and be the front line of our commitment to excellence. As a key player in our customer support team, you'll have the opportunity to engage with customers, address their inquiries, and provide solutions with enthusiasm and expertise. If you're ready to be a pivotal part of a company that values outstanding service, teamwork, and growth, we invite you to apply today.
Key Responsibilities:
Receive, prioritize, and manage customer support inquiries via multiple channels such as chat, phone and email.
Ensure accurate documentation of customer interactions and resolutions.
Understand the product and client well so that you can provide accurate, timely, and friendly responses to clients contacting us.
Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues.
Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
Communicate with customers to gather necessary information and provide updates on their inquiries and issues.
Respond promptly to customer inquiries and issues with a high level of professionalism and customer service.
Evaluate our current customer support system and work with your team to strategically improve the process to better serve our customers.
Contribute to the development and maintenance of a comprehensive knowledge base for common customer queries and issues.
Provide input on improving documentation and support processes.
Gather customer feedback and insights to identify areas for improvement in our products and services.
Collaborate with cross-functional teams to implement improvements based on customer input.
Effectiveness in this role will be measured by key performance indicators such as:
1) Customer satisfaction ratings, including CSAT and NPS
2) Average time to resolve customer issues
3) Average number of issues resolved
Role Requirements:
Experience working with customers (If you’ve been in a customer service role using chat/phone/email, even better!)
A heart for customers - empathy for them and a go-getter attitude to help them get what they need when they contact us.
Outstanding English oral and written communication
Basic grammar skills and average typing 40 - 60 WPM
Excellent attention to detail
Loves creating/improving systems, organizing, and data!
A positive demeanor - we work hard, but need to have fun
Comfort with change - we are rapidly scaling as a company, and things are dynamic and exciting - are you okay with that?
Really great at problem solving, coming up with solutions, and working across teams (you will be working with members of multiple teams in your role.
Compensation and Work Schedule:
Full-time:
Compensation: $42,000 per year.
Work schedule: Monday - Friday, 9AM - 6PM EST for the first 4-8 weeks for training for all schedules.
After training, the schedule is subject to stay the same or change to one of these shifts, with discussion with the team member:
9am-6pm EST Tuesday -Saturday
Monday -Friday 11am-8pm EST
The total working hours would be 45 hours per week: 40 working hours and 5 hours of unpaid lunch breaks.
Part-time:
Compensation: $18/hr with a career pathway to a full-time position
Work schedule: Monday-Saturday available between 9am-8pm EST. Need to commit to at least 3 days per week and minimum 5 hours per day.
Working schedules are subject to adjustments as needed, with discussion with the candidate and the needs of the team.
For reference, our support hours are 9AM-7:30PM EST Monday-Friday and 9AM-5PM EST Saturday.
Company Overview :
MyStudio is a software-as-a-service suite of products that gives fitness, martial arts, and other membership-based business studio owners the freedom that comes from automating and simplifying how customers buy from them — making them more money at all hours of the day, saving them money, and granting them more time.
Work Environment
In-office position based in Fairfax, VA, a suburb of Washington, DC. Any applicant who lives outside commuting distance to Fairfax will not be considered, sorry!
We are a technology company, so we use a lot of software :) You will be using programs such as Hubspot, Slack, Google Workspace, and video meetings.
We also give in-person high-fives, snacks, and provide really good coffee.
Look forward to happy hours and team gatherings!
Why Work For MyStudio?
The chance to get in on the “ground floor” of a tech company with startup energy
The ability to make a difference from day one
The power to make a positive difference in fitness, children’s education, and other membership-based industries doing admirable work
A competitive salary, bonus program, and benefits, commensurate with your experience
Health insurance, paid time off, and sick leave for full-timers
Job Type: Full-time
Salary: From $42,000.00 per year
Benefits:
Health Insurance (Medical, Dental, Vision)
Flexible schedule
Paid time off
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Email Alert for Customer Support Specialist jobs in Fairfax, VA, United States
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