Vice President, Ecosystem Risk Programs

San Francisco, CA, United States

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Vice President, Global Ecosystem Risk Programs, is responsible to define and operate in collaboration with Regional Risk teams, various programs in support of the Integrity and Security of Visa’s payment ecosystem. As both the ecosystem as well as threat vectors evolve, the VP ESI will regularly assess the effectiveness of Visa’s Global Ecosystem risk programs, and adapt, enhance or build where necessary new capabilities. The VP will ensure the programs evolve in line with Visa’s business strategy, and specifically its growth across Visa Commercial and Money Movement Solutions, as well as Value Added Services. The design and ongoing development of Global Ecosystem Risk Programs requires the contribution and expertise of various internal Visa stakeholders (across Risk, Legal, Product, Client Services, … ) as well as external stakeholders.

The role includes the following responsibilities:

Lead the design and ensure strong lifecycle management of risk programs, aimed at driving the Security and Integrity of the payment ecosystem

Maintain and enhance the Vis Integrity Risk Program, which seeks to deter, detect and remediate illegal activity across Visa’s payment network

Maintain and enhance Visa’s Global Acquirer Risk Standards (GARS) and ensure these adapt to evolving risk management practices in the industry

Maintain and enhance Visa’s various Fraud and Dispute Risk Programs which seek to deter and remediate excessive levels of fraud or disputes across Visa’s payment network

Develop an approach to drive lifecycle management of Global Ecosystem Risk Programs, ensuring excellent stakeholder engagement from design to implementation and monitoring

Optimize the design of Risk Programs, by driving clarity of objectives and focus on impact and operational effectiveness

Maintain and further enhance governance, RACI and the operating model covering the deployment of these Programs

Work closely with the regions to ensure Programs are fit-of-purpose for the various markets. Support regional teams in an optimized execution and delivery, by providing tools, knowledge sharing, training, etc. ….

Drive a substantial digitization strategy building out integrated tools and platforms across the various Programs, enabling the ability to connect intel and information across Programs

Work with various internal and external stakeholders to perform periodic legal and risk landscape reviews, and drive changes to Programs where required. Ensure Programs remain fit for purpose and optimized.

Work closely with Third Party Lifecycle Management, that manages the Third Party Agent and Account Information Security ecosystem programs. Drive aligned methodologies and approach.

Develop a strategy for engagement with Advocacy Groups that focus on areas relevant to VIRP. Engage with such Advocacy Groups at senior levels, and drive awareness of Visa’s strategic approach to Integrity Risk Mgt.

Provide updates on Visa Risk Programs to Visa’s Risk Committee, Clients, Regulators, and other stakeholders (Visa’s Board, Investors, … ) when required

Lead, grow and develop a global team of Risk experts that design and operate the Risk Programs and leverage staff at Visa’s Risk COE. Provide leadership to regional risk teams that implement the various Programs.

Develop a sourcing strategy and maintain senior level engagement with Vendors and Partners that contribute to Visa’s Program delivery. Negotiate contract terms in conjunction with Sourcing and oversee vendor performance.

The VP has delegated authority to drive compliance enforcement actions against clients and other parties in Visa’s ecosystem.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g., Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD

Preferred Qualifications:

12 years of experience in Risk Management and/or Trust and Safety focused on management of Ecosystem Risks

Knowledge of Visa Rules, Risk Programs and Payment Industry or expertise across the Governance and Risk Management of other Global Ecosystems

Exceptional stakeholder management, with proven ability to bring together a broad group of internal and external experts in design of Risk Programs

Strong presence and domain knowledge, apt at representing Visa on Risk Programs and Integrity Risk matters at senior levels within Visa, at Clients, Regulators, Advocacy Groups and Vendors

Proven ability to lead global teams, including teams that have dual reporting or regional attachment. Proven record in growing diverse, global talent.

Passionate about driving Visa’s mission to develop the best in market program to deter, detect and remediate illegal activity. Sets high standards, and is innovative seeking continuous improvement.

Strong intellect and ability to be strategic in intent/approach, while able to absorb and learn the various aspects required to obtain successful programs (such as Visa Rules, Payment Processing, Legal Requirements..)

Experience in successfully digitizing processes and developing/delivering digitization roadmaps that contribute to operational effectiveness

Excellent communication skills, including on controversial or difficult matters

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 207,300.00 to 285,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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