Account Coordinator

Washington, DC, United States

Job Description Job Description Salary: $55,000-82,000 annual salary depending on experience

We’re looking for a natural communicator and problem solver to work with clients, designers, and developers to maintain and enhance existing websites and applications.

Threespot’s Account Coordinator is responsible for handling our clients’ ongoing maintenance and enhancement requests. They must be a patient communicator and problem solver with a general understanding of digital project management principles and website development.

The Account Coordinator will cultivate relationships with current Threespot clients, working primarily with strategists, designers, and developers to maintain and enhance their websites. They will be required to traffic multiple simultaneous, short-term client requests, ranging from addressing break-fix issues to managing small enhancement projects, as well as routine site maintenance.

If you want to work for clients who are making a difference and not just a profit, we should talk.

Responsibilities

Handles maintenance and enhancement requests from clients and colleagues in a timely and professional manner

Resolves issues within skill level; escalates when necessary

Keeps thorough documentation of requests and resolutions

Ensures requests are acknowledged, addressed, tested, and deployed quickly, efficiently, and to client satisfaction

Communicates regularly with clients on the status of issues and enhancement projects

Works with multi-allocated teams and manages team resourcing and scheduling

Manages regularly scheduled website maintenance and updates

Supports contract creation, renewals, and invoicing for all maintenance clients

Carefully manages to client budget limitations and proactively communicates budget concerns

Prepares and maintains client-facing budget tracker for support contracts

Manages and/or supports internal projects to help improve the business

Job Requirements

Experience working with clients

Experience managing budgets and timelines

Exceptional problem-solving and troubleshooting skills

Excellent, customer-centric written and verbal communication skills

Experience with one or more of the following: digital project management, professional website design, end-user support and/or customer service experience for technical products

Flexible, patient, and possesses the ability to prioritize work with constantly changing schedules and deadlines

Calm, self-motivated, positive, and able to focus on delivering high quality, accurate, and timely results for fast-paced projects or assignments

Desire and ability to work autonomously and solve challenges proactively

Experience supporting WordPress and/or Drupal

Experience working with Google Sheets or Microsoft Excel

Experience working with Asana, GitHub Issues, or other project management or ticketing software

Experience with quality assurance testing

Threespot offers flexible working hours, but this role requires availability Monday through Friday 9AM – 6PM Eastern Time to respond to urgent client matters

Bonus Points

Experience working at an agency

Experience with digital accessibility

Experience working with web analytics

About Threespot

Threespot is a Black woman-led digital strategy agency built to fight for socially conscious organizations. Founded in 1999, Threespot aims to interrupt the status quo and reshape how organizations think and talk about themselves. That’s translated into dynamic digital strategies, custom user experiences, and enlivened brands for the likes of the Trevor Project, Color of Change, and Planned Parenthood.

As a Certified B Corp, we’re motivated to leave this world better off than how we found it. We’re committed to solving complex problems by bringing diverse perspectives and voices to the table and an empathetic ear to every conversation.

Benefits

$55-82K annual salary depending on experience

This position is available for remote work

Flexible PTO

11 Company/Federal Holidays off

Medical, dental, and vision insurance plans at little to no cost to you

401k with 100% employer match for a portion of contributions

Monthly home office stipend

Monthly health and wellness stipend

Generous professional development program

Caregiver leave

100% employer-paid life, short term disability, and long term disability insurance policies

Fun company events, activities, and gatherings throughout the year

Threespot has been a Certified B Corporation since 2015. We chose this path to demonstrate our commitment to using our business as a force for good. A career at a B Corporation means you will be working at a company that balances profit and purpose while delivering a positive impact for our clients, employees, community, and the environment

How to Apply

Click the “apply” link and fill out the application. Please include a cover letter telling us a bit about yourself, why you want to work at Threespot, and how your experience directly relates to the position outlined above. Our HR team will get back to you promptly.

Threespot is committed to increasing our own diversity and continuing to build an inclusive environment at our workplace. We strongly encourage members of all underrepresented communities to apply; including women, people of color, LGBTQ+ individuals, veterans, and individuals with disabilities.

Currently accepting applications for individuals interested in this opportunity to join the team with the plan to fill the role in Q2 2024.

remote work

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