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Five Below Inc
Covina, CA, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Covina, CA 91722 time type Full time posted on Posted 2 Days Ago job requisition id JR36870 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are f
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Job Source: Air CanadaHome Depot
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**Manager Customer Experience** **Location:** Rexdale, ON, CA * Support the Director in the development and implementation of an integrated centre of excellence that will identify all customer segments and informs the development of new customer programs, including educational and outreach programs. * Support the Director by being responsible fo
Job Source: Hydro One Limited, CA, United States
We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop.
**Manager, Customer Experience I**
347453BR
Retail Banking Management
New Westminster , BC
February 5, 2022
**Company Overview**
Tell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think TD if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us. Heres our story:
**Department Overview**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
**Job Description**
**Manager, Customer Experience I** where you will build, guide and inspire a team to accomplish personal development objectives.
In this role, a typical day at work may look like:
* Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary
* Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelines
* Liaise with partners to provide customers with the best banking solutions to their financial needs
* Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations to achieve operational excellence
* Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed
* Keep the team updated about end-to-end processes, policies, procedures, TDs Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experience
* Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team
* Coach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines
**Requirements**
* Undergraduate degree with over 2 years of relevant work experience
* Sound knowledge of processes management, business and operational functions including banking solutions and concepts
* Proficiency in software tools including MS Office, and internet applications
* Tactful communicator who can exchange ideas and customer information in a concise and logical way
* A self-initiator with strong organizational, planning and time management skills
* A dynamic leader with strong influential skills to delegate duties and work expertly with customers and employees in a fast-paced work environment
* A dedicated people manager who can coach and handle a team for effective customer experience
**Hours**
18.75
**Inclusiveness**
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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Manager, Customer Experience I jobs in , CA, United States
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