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DIBS Beauty
Los Angeles, CA, United States
4 weeks ago Be among the first 25 applicants This range is provided by DIBS Beauty. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55,000.00/yr - $70,000.00/yr We are seeking a proactive and detail-oriented Customer Success Manager to lead and oversee our dedicated customer
Job Source: DIBS BeautyBrookshires Grocery Company.
Los Angeles, CA, United States
**Customer Experience Manager** **Location:** West Monroe, LA ****Job Summary**** Manages front end operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front end partners. Ensures adequ
Job Source: Brookshires Grocery Company.Five Below Inc
El Monte, CA, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations El Monte, CA 91731 time type Full time posted on Posted 2 Days Ago job requisition id JR40213 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &
Job Source: Five Below IncMichael's
La Habra, CA, United States
Store - LA-LA HABRA, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Oper
Job Source: Michael'sMichaels Stores
, CA, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsMenifee-30274 Haun Rd time typeFull time posted onPosted Yesterday job requisition idR00127982 Store - MENIFEE, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to suppo
Job Source: Michaels StoresMichaels Stores
West Covina, CA, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsWest Covina-940 Lakes Dr time typePart time posted onPosted Today job requisition idR00123446 Store - LA-WEST COVINA, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to
Job Source: Michaels StoresHydro One Limited
, CA, United States
**Manager Customer Experience** **Location:** Rexdale, ON, CA * Support the Director in the development and implementation of an integrated centre of excellence that will identify all customer segments and informs the development of new customer programs, including educational and outreach programs. * Support the Director by being responsible fo
Job Source: Hydro One LimitedTD Bank Group
, CA, United States
We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Manager, Customer Experience I** 347453BR Retail Banking Management New Westminster , BC February 5, 2022 **Company Overview** Tell us your story. Dont go unnoticed. Explain why youre a winning candidate. Thin
Job Source: TD Bank GroupLos Angeles, CA, United States
Our client is a well-known beauty company that specializes in customized skincare and haircare solutions that are both sustainable and budget-friendly. As a customer insight driven company, they focus on customer feedback and satisfaction to grow their brand.
Customer Experience Manager Overview:
As a seasoned leader, the Customer Experience Manager will be responsible for establishing procedures, service philosophy, and best practices to ensure the customer’s satisfaction. They will represent the brand and advocate for the customer, serving as liaison between the customer and the company. The ideal candidate will excel in implementing long-term strategy for optimal customer service and managing the day-to-day responsibilities as they support the customer service team.
What You Will Do:
· Lead team in top quality customer service through company’s customer service infrastructure: phone support, email, chat, and social.
· Responsible for training team on best class customer experience to ensure customer satisfaction.
· Manage customer escalation effectively and quickly.
· Empower and guide team members through challenging customer issues to ensure interaction results in overall best interest of customer while supporting company mission and values.
· Document customer life cycle to build processes and best practices, as well as SOPs around new procedures to align with business expansion.
· Create training for oncoming new team members to assist in them in providing quality assistance to customers.
· Escalate recurring issues to respective internal departments and assist in quick resolution.
· Be an expert on company products, product launches, and FAQs around product lines.
· Meet and exceed KPIs, and partner with Marketing to achieve sales target requirements.
Who You Are:
· 3+ years of experience in consumer products.
· Bachelor’s degree.
· Empathy for customers and providing quality service & support.
· Excellent leadership and communication skills.
· Ability to work effectively across departments.
· Excellent data analytical skills and be able to work with data & analytics team to monitor KPIs and create data-driven solutions.
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Customer Experience Manager jobs in Los Angeles, CA, United States
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