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Hubcustomercentral
, IL, United States
**Customer Experience Analyst** **Are you:** **Location:** Windsor, ON - In office, hybrid, and work from home flexibility. **Who we are:** HUB Customer Central (HCC) is a leading insurance hub in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th large
Job Source: HubcustomercentralFigo Pet Insurance LLC
Chicago, IL, United States
Customer Experience Quality Analyst WFH Flexible Job Type Full-time Description **About Figo** At Figo, we are a lot of things, but first and foremost we are pet people. Our passion for pets led us to disrupt the pet insurance industry with a tech driven approach that allows pet parents to worry less and play more. Passionate abou
Job Source: Figo Pet Insurance LLCComcast
Oak Brook, IL, United States
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of chan
Job Source: ComcastAligned Modern Health
Chicago, IL, United States
**Customer Experience Coordinator** * Chicago, IL * Full-Time * Customer Experience Coordinator **Aligned Modern Health**. **Customer Experience Coordinators**. Our ideal candidates are outgoing, professional, have great organizational and administrative skills, and excel when multi-tasking. The Customer Experience Coordinator's primary responsibil
Job Source: Aligned Modern HealthMichaels Stores, Inc.
Skokie, IL, United States
Store - CHI-SKOKIE, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Ope
Job Source: Michaels Stores, Inc.Five Below
Chicago, IL, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll
Job Source: Five BelowFive Below
Melrose Park, IL, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowNature's Fynd
Chicago, IL, United States
**Customer Experience Manager** Chicago, IL / Sales & Marketing / Full-time Natures Fynd is a groundbreaking food tech company born out of NASA-supported research on extremophiles in the geothermal pools of Yellowstone National Park. Our novel fermentation technology produces a sustainable source of complete protein using only a fraction of the re
Job Source: Nature's FyndChicago, IL, United States
Who We Are
Chomps redefines better-for-you snacking with its signature meat snacks, made from the highest quality, humanely raised meats and containing only natural ingredients. The Chomps mission is to inspire, educate, and fuel our community with accessible, sustainable, real food that tastes great. Chomps is the only meat snack that is Grass-Fed & Finished, Whole30 Approved, Gluten-Free, Certified Paleo, Keto Certified, Non-GMO Project Verified, and Certified Humane.
What You Will Do
We are looking for a customer-obsessed, detail-oriented, self-motivated professional to join the team as a Customer Experience Analyst. In this role, you will lead our customer support channel through email, phone, chat, SMS and aid all other channels that need help answering consumer inquiries. Improving the customer's experience with the product, all E-commerce platforms, and in-store is essential. You will also help to improve the quality and accuracy of customer responses through one-on-one support and FAQs. Along with this, you will be responsible for gathering, analyzing, and reporting on data to the CX team and collaborating with all business functions to ensure any issue is addressed promptly aligned with Chomps values and mission. You will be a cross-team communicator and collaborator with the opportunity to grow an essential area of the Chomps business. You will report to the CX, Sr. Associate, and work closely with the entire marketing and operations team to ensure your efforts stay connected to the company's efforts.
Traits of a Chompian
You are self-motivated and results-driven, with a team player mindset. You are scrappy, resourceful, and reliable. You are a critical thinker and natural problem solver that enjoys data and digging into the details to create value. You have high standards and take complete ownership of everything you do and drive initiatives to completion. You have a servant mindset and go the extra mile for your company and customers. You have a hunger to learn and improve. You are willing to get your hands dirty and always see things through. You take a keen interest in health, fitness, and nutrition.
Responsibilities
* Develop and implement strong customer service processes and strategies
* Act as the Chomps customer liaison - solving problems and building the brand voice externally through email, phone, chat, SMS, and social channels
* Own publishing and screening of reviews and Q&A within loyalty platform
* Develop strong relationships with all internal teams and provide quarterly maintenance on FAQ guide, macro responses, and automated emails
* Monitor and report on consumer inquiry trends across all business functions and provide valuable insights to key stakeholders like operations and fulfillment, marketing, etc.
* Collaborate with CX, Sr. Associate to develop a strategy for proactively notifying customers of inventory, shipping, and fulfillment updates or issues
* Update internal tracking tools to identify and report common requests/issues and provide the organization of support systems tagging and categorizing capabilities
* Monitor customer inventory and ordering trends to identify stocking needs and work in collaboration with CX, Sr. Associate
* Provide support, when needed, across various events, sales, and marketing activities
* Answer questions regarding product ingredients and general nutrition inquiries
* Understand our supply chain, manufacturing, and quality control processes
* Collaborating with CX Sr Associate to find customers for the Surprise and Delight programs
Who You Are
* Bachelor Degree or interest in Marketing, Customer Relations, Nutrition or another similar field
* 0-1+ years of full-time experience within the e-commerce and/or CPG industries
* Optional Experience with Gorgias, Shopify, Recharge, Shipfusion (or a different fulfillment system), delivery/tracking components such as Wonderment
* Outstanding communication skills with a strong will for organization and follow-through
* Ability to interpret, story tell and identify actionable insights from data
* Strong relationship skills with the ability to communicate efficiently with external key contacts as well as internal teams to drive results and escalate issues if necessary
* Able to work in a fast-paced environment, effectively manage multi-project workload to meet deadlines while ensuring a high standard of quality
* Self-starter who is very eager to make an impact
* Results-focused, team-oriented, and strong work ethic
* Strong proficiency in Excel and PowerPoint
* Ability to provide after-hours and weekend remote support
* Highly responsive
What Youll Get
* Make an impact: Join a rapidly growing and entrepreneurial-spirited team at a pivotal point to positively impact the food industry
* Upward mobility: Grow within Chomps quickly based on outstanding performance
* Competitive pay: We offer competitive compensation packages to top talent. We win together.
* Comprehensive benefits: Health/vision/dental, 401K matching, unlimited time off, wellness stipend
* Plus, FREE Chomps, of course :)
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Customer Experience Analyst jobs in Chicago, IL, United States
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