Lead Infrastructure Engineer

Dallas, TX, United States

Job Description

About this role:

Wells Fargo is seeking a Lead Infrastructure Engineer for our Cyber Recovery team who is an expert in configuring Grafana and Prometheus at the enterprise level.

In this role, you will:

Collaborate with cross-functional stakeholders, develop an effective service management architecture and strategy for each of the service management practice areas, ensuring that policies weigh velocity with compliance, and are reflected in the ServiceNow configuration and, and that practices are sufficiently documented

Establish a metrics framework using analytics capabilities focusing on automated, real-time dashboards based on defined measures, metrics and Key Performance Indicators (KPIs)

Lead complex technology initiatives including those that are companywide with broad impact

Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments

Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors

Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives

Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals

Define, build and maintain scorecards across on assigned portfolio and drive corrective action: calls, service levels, stability, requests, problems, etc.

Partner with network, database, compute and application teams to drive ITIL processes

Manage execution of disaster recovery, business continuity processes and events

Enforce the organization’s KPIs and SLAs and ensure communication, understanding, and implementation by all related cross-functional teams and team members

Ensure employee performance is in line with company standards, deliver performance evaluations and provide coaching and mentoring that fosters employee satisfaction and growth.

Drive a blameless culture of technical excellence via the participation and/or facilitation of blameless postmortem activities positioned to accelerate the continuous improvement cycle

Act as a change agent in a knowledge centric organization by contributing to the improvement of tools and processes that enable a streamlined, efficient, and effective customer support environment

Ensure that the depth and breadth of the team’s technical skills are maintained, enhanced, and remain up to date with industry trends and Wells Fargo’s technology strategy

Required Qualifications:

5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Extensive experience in data collection, categorization and visualization techniques using Prometheus and Grafana.

Hands On Experience building “Single Panel of Glass” Aggregation dashboards using Grafana

In depth experience in integrating Grafana with plugins from Splunk, App Dynamics APM, Dynatrace APM, Elastic APM, MongoDB, OracleDB, DB2 and ServiceNow.

In-depth understanding of the Open Telemetry Framework and experience in scaling observability.

4+ years of proven experience with scripting languages (Python, Shell/Bash, JavaScript)

3+ years of scripting and task automation (Python, JSON, YAML)

3+ years of Ansible playbook development

Job Expectations:

This position carries an in-office expectation and is thus not eligible for remote work

This position is not available for visa sponsorship

Posting End Date:

29 Apr 2024 *Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.