Infrastructure Engineer

Dallas, TX, United States

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As an Infrastructure Engineer you will be required to install, configure, test & deploy mainframe system software components across multiple sysplexes; provide technical support to MIS & End Users and coach junior staff. In addition, this position will require general platform support, automating manual tasks, troubleshooting, issue resolution and on-call duties.

Your hours will vary depending on the activities of any given week. Within the day, there will be a varying amount of activity, with a pace set by demands from your service partners as well as business dynamics. In your role, you will draw upon your skills to fulfill opportunities and challenges to problem solve, strategize and create process improvements. PNC’s commitment, in the highly competitive financial services industry means deployment of current and proven technologies in a low risk, consistent, efficient, cost-effective & highly available manner.

The ideal candidate will have Systems Programming experience installing, configuring and supporting the z/OS platform software and program products and possess skills to develop automated pipeline deployment tools.

• Using z/OS, SMP/e and Mainframe JCL, System Utilities, Microsoft Excel, z/OSMF, ZOWE and other emerging technologies.

• Programming experience in one or more of the following languages – REXX, CLIST, SAS, Cobol, ASM, Python

• Knowledge to support one of more of these is a plus – CA-7, CA-OPSMVS, XPT/r, SAS, CA-DATACOM, restAPIs, Broadcom & BMC tools.

• Working knowledge of Syncsort, ISPF, ISPF Dialogs, REXX, Fileaid, CA-ACF2, DF/DSS, IDCAMS, Unix System Services

• Familiarity with TCP/IP, NDM, VSAM, User Exits, Sharepoint, JIRA, Topaz, Service Now, incident and change processes Job Description Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.

Develops software components and hardware for projects; aligns these with business strategies and objectives.

Independently solves common problems and updates applications with new technology.

Collaborates with engineers, architects, developers and other staff to meet project objectives.

Analyzes the technological needs of customers and provides ongoing support for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge Competencies Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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