Program Manager

Dallas, TX, United States

**Overview**

**Pay:** $90K/YRThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience, skills, abilities, geographic location, and alignment with market data.

**Benefit Information:**

ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

The Program Manager Power and Electrical Services is dedicated to one large, national strategic account.

This is a great opportunity for a successful operations business professional with National-Level experience. This position will be a customer-facing manager responsible for strategically and tactically developing, aligning, and implementing operations programs to deliver an exceptional customer experience in ABMs service category. While providing both hands on and strategic direction and leadership with all team members. The role reports to the National Director of Operations.

Our company is driven to develop successful business relationships by making a difference, every person, every day.

Position Requirements

Directing ABM operations and performance management for multiple national contracts for power and electrical services.

Building and communicating the operating standards and metrics (including reporting, training and scheduling) for the contract at all client locations.

Collaborating with ABM field operations to:

o enable consistent ABM program performance across all contracted sites,

o enable consistent communication to ABM field operations across all contracted sites, and

o enable National and Regional Account Managers to address ABM performance issues in all client site types in their assigned territory

Coordinating all billing, reporting and accounting requirements relative to the assigned contracts, and in conjunction with ABMs standards.

Monitoring the accounts receivable activity of the account ensuring accuracy and timeliness.

Acting as the primary point of escalation for client operations regarding ABM performance in client sites

Supporting change and transition activities, and monitoring rollout schedules, targets and plans.

Ensuring that all contract terms and requirements are being upheld by both the Customer and ABM.

Presenting information to the customer during key meetings and reviews.

Acting as an operations and account management consultant to ABM colleagues around the country working with this key account. Enabling local teams to prepare and successfully implement our services.

Overseeing and monitoring safety and security protocols for our processes and ultimately for our employees. Ensuring proper training is conducted on the training schedule provided by our Health, Safety and Security department.

Driving the team to be Client centric, including developing strategies to enhance our customer service and growth, focusing on communication, service excellence, and efficiency to influence positive Client experience and feedback.

Ensuring that all processes and procedures are consistent across all sites, and maintaining the documented process and training materials. Auditing assigned locations regularly to ensure standard operating procedures are being adhered to.

Driving Visual Controls, and Standard Work best practices in Service Operations.

Working directly with and challenge other management and employees within the organization to identify problems. Assist colleagues in determining solutions that will allow the Company to achieve its goals in the areas of profit, growth, retention and Client satisfaction.

Coordinating and cooperating with other members of the operations team at national and branch levels to ensure accurate and timely reporting that exceeds the customers expectations

Coordinating and maintain both existing and new relationships

Ensuring all tracking tools are kept accurate and up to date

Actively driving and participating in team communications to ensure the team is well versed on progress of the programs and required resources to complete

Conduct and control as needed customer meetings to apprise progress to date

Interfacing with team members to ensure a smooth launch and service plan

Partnering, consulting and communicating with Key Customer Management.

Partnering, consulting and communication with Key internal stakeholders.

Ensuring that all standardization programs have been set and are being utilized effectively.

Following up and ensuring problems and/or issues are resolved

Participating in and contributing to site performance reviews and recommending employee training and skill development activities.

Communicating company and portfolio issues and goals. Facilitate regular portfolio review and planning calls.

Other duties or projects as assigned.

Minimum Requirements

Four-year college degree or 7+ years of experience industry experience

Ability to accomplish goals through others

Ability to improve processes

Ability to lead and influence people

Ability to maintain high individual productivity in a dynamic work at office / home / client site / airport environment

Analytical and problem-solving skills

Excellent interpersonal skills; display empathy, understanding and patience with employees and external customers

Effective conflict resolution and negotiation skills

Effective time management and organizational skills

Must have strong written, oral communication, and presentation skills

Handle multiple projects simultaneously within established time constraints

Proven stable track record overseeing large portfolio on a regional or national scale

Must have strong written, oral communication, and presentation skills

Working understanding of operating budgets and financial statements

Experience with having to multi-task and manage multiple projects at multiple stages and execution process

Ability to meet firm deadlines and quarterback the team so they do the same

Superior Excel, PowerPoint, and Word skills

REQNUMBER: 89307

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#J-18808-Ljbffr