Program Manager

Dallas, TX, United States

Summary/Objective

The Program Manager Bank Partnerships will be responsible for collaborating with cross-functional teams to drive implementation programs forward, adhere to deliverable deadlines, and measure and improve performance. The Program manager will be responsible for planning and designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action. Programs will consist of multiple independent and interrelated projects assigned to various project managers.

Essential Functions/ Responsibilities

Monitor project management process including reporting, forecasting, measuring kpis, communication, and prioritization.

Serve as point of contact for bank partner implementation programs.

Work directly with key executives at Paymentus as well as with client executives

Work with Managers of groups of PMs and individual PMs

Work cross functionally internally to solve implementation challenges

Maintain ongoing reporting of program/partner/client status and activities

Administer program level tracking systems (Smartsheet, Salesforce) including creation, monitoring and closure of the component projects; Devise and implement improvements for the same

Oversee workflow prioritization processes with stakeholders from development, quality assurance, technical implementations, and implementations teams and leads

Create Partner level reporting to measure performance against plans, defect rates, team utilization, etc.

Support activities to improve departmental process documentation, process improvement, maintenance of knowledge base, etc

Support departmental activities to improve and adhere to high standards for project tracking, forecasting, ticket hygiene, etc.

Ability to proactively troubleshoot and solve problems with limited supervision

Fosters collaboration and positive team environment

Supervisory Responsibility

This position does not direct reports.

Education and Experience

Bachelor's degree or equivalent experience/project management certifications preferred

Background in delivering projects for external customers

5+ years of experience in managing projects

Strong organizational, communications and people skills required

Ability to work independently and in a team environment

Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation

Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required

Experience with Smartsheet, JIRA, and Salesforce highly preferred

Strong experience with Excel and PowerPoint for enterprise reporting is expected

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to life up to 25 lbs.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

10-15% travel to customer sites may be required based upon project needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.