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British Swim School
San Ramon, CA, United States
Customer Service Specialist Part Time Tracy/ Livermore / Dublin / Pleasanton / San Ramon Customer Service Specialist at run efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and proce
Job Source: British Swim SchoolUrolift
Pleasanton, CA, United States
**Customer Service Specialist** **Location:** Pleasanton, CA, US **Expected Travel**: None **Requisition ID**: 5627 **About Teleflex Incorporated** Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of peoples lives. We apply purpose driven innovation a relentless pursuit of identif
Job Source: UroliftInterplace, Inc.
Union City, CA, United States
Employment Requirements: MINIMUM QUALIFICATIONS - The qualifications below are the knowledge, skills, and abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to use computer applications related to work, incl
Job Source: Interplace, Inc.British Swim School
San Ramon, CA, United States
Customer Service Specialist Part Time Livermore / Dublin / Pleasanton / San Ramon Customer Service Specialist at run efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and procedures e
Job Source: British Swim SchoolSodexo
San Ramon, CA, United States
Location: Major Oil & Gas Company - 72015080 Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. What We Offer: Full array of benef
Job Source: SodexoSherwin-Williams
Danville, CA, United States
Job Description This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any
Job Source: Sherwin-WilliamsThe Sherwin-Williams Company
Danville, CA, United States
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concern
Job Source: The Sherwin-Williams CompanySherwin-Williams
United States, CA, Danville
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concern
Job Source: Sherwin-WilliamsPleasanton, CA, United States
** Customer Services Specialist - Motor Carrier**
**Job Category****:** Customer Services Group **Requisition Number****:** CUSTO01109 Showing 1 location **Job Details**
**Description**
As a Customer Service Specialist, you will provide both front line support to Blume Globals customers and users as well as initiate outbound calls/email campaigns to help grow Blumes network. The front-line support role involves resolving customer inquiries accurately and within a timely manner, as well as supporting bi-monthly billing by rectifying any unsolved disputes, charges, etc. for customers. The outbound campaign management role involves explaining to our prospective logistics partners the value of the platform and enlisting them to become a member of the Blume network.
**You will be successful if you enjoy and want to be a part of...**
* A high performing company and team, with a focus on quality, accuracy, and responsiveness
* Solving problems and working with customers
* Helping our customers move millions of shipments a year in more than 120+ countries
* Working in a team environment with the opportunity for team projects and collaboration
* Having a voice and participating
* Managing a variety of support tasks and engaging with the users and customers
* Working in a globally distributed team with members across Americas, EMEA and APAC
**Responsibilities:**
* Front line support for all Blume Global products and services through online ticket help system, chat, email, phone, or face-to-face
* Managing outbound campaigns to enlist logistics service providers and transportation providers to be a part of Blumes network
* Research and resolve customer billing disputes
* Draft and send announcements tailored to Blume Globals brand and values regarding updates to the customer base
* Ensure your interactions and resolutions align with company SOPs (standard operating procedures)
* System configuration and analysis update the way the system is configured to meet individual customer needs or analyze and provide recommendations to customers
* Policy advocacy enforce customer program policies
* Knowledge management update the internal and external user knowledge base
* Help the product team with product design, and perform beta testing
* Training - Onboard new customers and provide training, Blume Global system instruction, consulting and coaching
* Act as a consultant to our customers and users to teach best practices and make sure they can take full advantage of everything we have to offer
* Support implementation efforts around product or service changes - Operate collaboratively to solve internal and external challenges
* Act as a data and information detective; digging into and researching customer challenges - Identify support trends, recommend and spearhead process and operational improvements - Identify and raise potential sales and growth opportunities for the sales team
**Skills and Qualifications:**
* Bachelor's or Associates degree from a college or university; or one to two years related experience and/or training; or the equivalent combination of education and experience.
* Ability to navigate and use multiple software systems and fields to access data
* Exposure to some type of Transportation or Logistics software is a plus.
* Exposure to Rail, Ocean or Trucking industry is a big plus.
* Tier 1 or Tier 2 support customer support experience is a big plus
* Excellent communication skills and highly engaging demeanor over the phone
* Strong attention to detail and good organizational skills
* Strong analytical, conceptual, and problem-solving abilities
* Excellent listening, verbal, and written communication, bi-lingual (English and Spanish speaking preferred).
* Self-motivated, team player with a "can-do attitude"
* Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
* Recent graduates are welcome to apply
**Qualifications**
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**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Email Alert for Customer Services Specialist - Motor Carrier jobs in Pleasanton, CA, United States
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