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HCTec
, PA, United States
The Field Services Technician supports the health system’s end user computing environment across the entire enterprise. The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system’s computer systems as they relate to end user devices. This includes installation, maint
Job Source: HCTecInnova Solutions Inc.
, PA, United States
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Job Source: Innova Solutions Inc.The University of Pennsylvania
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opport
Job Source: The University of PennsylvaniaAcord (association For Cooperative Operations Research And Development)
Philadelphia, PA, United States
Senior IT Support Specialist, Information Technology Services University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report
Job Source: Acord (association For Cooperative Operations Research And Development)University of Pennsylvania
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opport
Job Source: University of PennsylvaniaPenn Foster
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opp
Job Source: Penn FosterUltimus LeverPoint
Philadelphia, PA, United States
**Corporate : Information Technology - IT Support Specialist** Philadelphia, PA, USA Req #630 Friday, February 25, 2022 IT Support Specialist Overview Ultimus is looking for an IT Support Specialist to maintain, upgrade and manage our end-user related software, hardware, and IT infrastructure. The primary responsibility of an IT Support Spe
Job Source: Ultimus LeverPointComforcehealth
, PA, United States
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Job Source: ComforcehealthCherry Hill, NJ, United States
Job Description: IT Support Specialist
Location: Cherry Hill, NJ (Hybrid)
Employment Type: Full-time, Direct Hire
Salary: Competitive, with Full Benefits Package
Responsibilities:
User Support and Issue Resolution:
Provide first-level technical support to end-users, addressing system issues promptly and efficiently.
Ticket Management:
Create, update, and manage helpdesk tickets to ensure accurate tracking and timely resolution of technical issues.
Remote Support:
Offer remote assistance to end-users, troubleshooting technical issues and providing solutions efficiently.
Password / Voicemail Resets and Account Management:
Handle password resets, account lockouts, and user account management tasks promptly and securely.
Hardware Setup, Maintenance and Imaging:
Set up and maintain desktop computers, laptops, printers, and other peripheral devices for end-users.
Incident Escalation:
Escalate complex or unresolved issues to higher-level IT support or specialized technicians as necessary, ensuring swift resolution.
User Training and Support:
Provide basic guidance to end-users on IT best practices and common software applications to enhance user productivity and proficiency.
Documentation and Reporting:
Document issues, resolutions, and work processes to maintain accurate records and improve support processes.
Customer Service / End User Experience:
Provide support with a friendly and professional demeanor, ensuring a positive end-user experience throughout the support process.
Security Compliance:
Ensure all support activities comply with organizational security policies and procedures, including data protection and privacy regulations. Remain vigilant and report any security concerns promptly.
Collaboration with IT Team:
Work closely with other IT team members to ensure cohesive and efficient IT support across the organization, fostering teamwork and knowledge sharing.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Proven experience in providing technical support in a professional environment.
Strong knowledge of IT systems, hardware, and software applications.
Excellent problem-solving skills and ability to troubleshoot technical issues efficiently.
Strong communication skills, both verbal and written, with the ability to convey technical concepts clearly to non-technical users.
Customer service-oriented attitude with a focus on delivering high-quality support.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
Email Alert for IT Support Technician jobs in Cherry Hill, NJ, United States
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