Principal Operations Program Manager, Product Operations_

Sunnyvale

Description

The Product Operations group is looking for an individual who wants to work on a business that is growing at a rapid pace. We are a critical part of the hardware development and product launch process. We ensure successful fulfillment for product launches and ongoing support, grow the capabilities of our current systems and supply chain to meet our needs, and drive continuous improvement for the company.

As a Principal Operations Program Manager, you will engage with an experienced cross-disciplinary staff to conceive, design and develop innovative consumer products. You must be responsive, flexible and able to succeed within an open collaborative peer environment. You'll work closely with a team of manufacturing and supply chain experts to develop and validate world class manufacturing capabilities that deliver the right quantity, cost, and quality to Amazon’s customers. Experience in new product design and development, contract manufacturing, and working in a high paced environment is a must.

The Principal Operations Program Manager (OPM) will work with the leadership team within Product Operations in creating, launching and optimizing operational efficiencies in NPI operations of Consumer Electronic devices. The Principal OPM will engage and work across all functional organizations within operations and applicable areas across Lab 126 and Amazon. Additionally, the Principal OPM will balance a mix of strategic, program level and operational responsibilities in support of Amazon Lab 126’s Product Operations Organization. The individual would have worked in delivering NPI programs in an operations/manufacturing lead role pertaining to Consumer Electronics or similar devices. This person must have excellent communication skills, both verbally and in writing. The individual is expected to work cross functionally and demonstrate diplomacy in building consensus among the cross functional team and leadership.

Ability to travel to Asia up to 25%

Key job responsibilities

- Single Threaded Owner (STO) for all aspects of Operational readiness of the program

- Able to set the direction and influence strategies at product-line level

- Define and guide decisions on type of Variable Engagement Module (VEM), appropriate for the specific product, customer need and launch schedule

- Coordinate information flow and able to lead cross functional teams in support of manufacturing/operations

- Drive alignment of processes and initiatives throughout the Product Operations organization

- Bring in and help incorporate industry best practices into Product Operations business

A day in the life

In this role, you’ll have complete ownership of several critical customer-facing capabilities that further expand device solution offering. You’ll thrive in this role if you love learning about complex systems, love working with technical teams, are inspired by the idea of inventing new solutions on behalf of customers, and have a persistent desire to improve how things are done.

About the team

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

Basic Qualifications

- Bachelor’s degree

- 10+ years of experience in supply chain or manufacturing for a hardware device company

- 10+ years of experience managing cross-functional projects and programs with tight deadlines

- 10+ years experience in operations, throughout the product life cycle from Concept to EOL

- Experience partnering and leading geographically dispersed and/or ad-hoc teams

- Experience with developing and deploying organizational strategies and goals

- Experience in developing and writing white papers and presenting in executive level meetings

Preferred Qualifications

- Master’s or higher education in Operations Management, Engineering or an MBA

- Proven ability to influence others, facilitate agreement among stakeholders with different interests

- Technical aptitude and familiarity with the design and utilization of complex systems

- Proven track record of complex and creative problem solving and the desire to create and build new processes

- Excellent business judgment, building relationships, excellent written and oral communication skills, and a practical, common sense approach to getting things done

- Experience working in various geographic locations

- Published articles, authored or co-authored journal or similar documentation

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,200/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.