Product Designer

Philadelphia, PA, United States

Community Phone

remote first and always

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.

If you’ve ever felt the frustration of dealing with mega corporations that nickel and dime you, we get it. No robots, no scams, and definitely no hidden fees. Imagine a world where your call is answered by a human, scams are a thing of the past, and you're not constantly watching your wallet. We prioritize transparency and trust, offering simple contracts that are free from hidden fees.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now over 80 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 17,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

About the role

We're looking for an experienced Product Designer to help guide our next phase of growth and product expansion. You’ll be directly responsible for impacting our customer experience and the future of our product.

We're searching for a creative problem-solver who is excited to break down large problems and make data-motivated decisions. As our Product Designer, you'll play a key role in collaborating across our diverse teams while infusing simplicity and delight into our user experience.

If you're passionate about designing the best experience possible for our customers, we can't wait to welcome you aboard.

You will…

Build and implement a vision for what our customer experience should feel like

Inhabit the experience of OUR users and build designs that resonate with them

Spearhead research on our users to drive better adaptation and identify scalable features by speaking regularly with our users

Collaborate cross-functionally with product, engineering, and beyond, taking ownership of the product's end-to-end design process

Design a system end-to-end, embracing all aspects of the product including email copy, brochures, and additional customer touch-points

Redefine our quality standards, raising the bar for the overall product design and continuously enhancing the user experience

You are...

A seasoned and well-rounded Product Design expert with 5+ years of experience, showcasing your versatility and generalist skills

Scrappy, well-versed in startup environments, where testing comes first and refinement follows

Highly Collaborative and curious, able to work both internally and externally to drive our customer experience forward

Customer-Obsessed, engaging with end-users regularly to enhance their product experience through rapid iterations and empathetic design

️ A Strong Communicator, adept at conveying design concepts through mockups, flows, wireframes, and prototypes, accelerating the development process

Adaptable to an iterative design process, eagerly embracing feedback and using it to fuel your growth

An accomplished designer with a proven portfolio showcasing customer-focused work, a deep understanding of user needs, and innovative problem-solving approaches

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.

We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

visit about us for more info!

Our salary range for this role is up to $125,000/year. However, total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.

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