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Money Fit by DRS
Jacksonville, FL, United States
About KB Home KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home
Job Source: Money Fit by DRSManpower Group Inc.
Jacksonville, FL, United States
About KB Home KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a re
Job Source: Manpower Group Inc.David Weekley Home
Jacksonville, FL, United States
Explore Opportunities Warranty Jacksonville, FL Warranty Service Representative Jacksonville, FL Warranty Service Representative Apply Now The Job was shared succesfully! Share Job Apply Now Share Job Job Description David Weekley Homes is seeking a Warranty Service Representative for new residential construction homes to join our Jacks
Job Source: David Weekley HomeGeorge Moore Chevrolet
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A Diesel Service Technician is responsible for providing service to our customers while maintaining exceptional customer service. This can include: cleaning, maintenance, visual inspection, and removal of parts and attachments. Installation with the help of proper manuals, report writing, disassembly, assembly, parts reuse evaluation, and reconditi
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Store 2726501: 6935 Hwy 17, Fleming Island, Florida 32003 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Servi
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Job Source: Nader's Pest RaidersJacksonville, FL, United States
About KB Home
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. Come be a part of our team! Learn more.
JOB SUMMARY: Responsible for implementing the company's customer service philosophy and programs with the goal of achieving outstanding customer satisfaction. This person will manage and supervise a team of Customer Service Representatives, providing guidance, support and training to ensure that warranty work is completed within company standards. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee divisions CSI by facilitating weekly meetings, providing ongoing training to employees, ensuring action plan in place to overcome upset customers.
Oversee warranty procedures for division. Includes managing customer service reps, customer involvement as needed, ensure claims are worked in efficient manner, ensure staff completes post close visits, ensure warranty costs are below accrual, provide ongoing training, ensure emergency procedures are met. Ensure team stays motivated. Conduct periodic reviews of both staff as well as contractors.
Oversee quality process for division. Includes, ongoing quality training with employees and vendors, ensure all homes have final quality walk, assist Customer Service Representatives in walking finaled homes, facilitate bi-monthly division quality meetings, review common warranty issues and implement plans to improve/correct, review warranty costs for common trends, ensure division follow quality procedures, monitor quality on ongoing basis at all states to ensure quality standards are met. Work alongside construction and purchasing to forecast and eliminate future customer problems.
Facilitate sales CSI task force and referral task force.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS: Education/Certifications/Licenses
High school degree or equivalent required
Bachelors degree preferred
Experience
6-8 years of customer service experience in homebuilding or related real estate industry
5+ Years Construction Experience in the homebuilding industry
Knowledge, Skills & Abilities
Strong experience in delivering high quality customer service programs. JD P experience a plus!
Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
Strong people skills, including the capability to handle various personalities and develop professional relationships
Action oriented, with the drive to push projects and tasks to successful closure
Proven ability of being customer centric by seeking solutions from the customer's perspective
Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
Makes quick and accurate decisions based heavily on facts, data and/or metrics
Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.
Work Requirements
Work full-time schedule with flexibility for overtime when necessary
Local travel required within designated region
Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company
Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!
This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.
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Customer Service / Warranty Leader jobs in Jacksonville, FL, United States
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