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Warranty Service Representative

Jacksonville, FL, United States

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Warranty

Jacksonville, FL

Warranty Service Representative

Jacksonville, FL

Warranty Service Representative

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Job Description

David Weekley Homes is seeking a Warranty Service Representative for new residential construction homes to join our Jacksonville team.

This position requires someone who is self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction

Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley Home Owners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

Job Responsibilities:

Coordinate and schedule repairs with contractors and customers

Follow up, inspect and insure accurate completion of all repairs

Hold contractors accountable for results

Instruct customers on how to maintain their homes as well as communicating what items are not warrantable

Manage your budget

Handle multiple tasks, as well as projects within designated timeframes

Say "no" when necessary and overcome objections in a professional manner

Responsible for achieving high levels of customer satisfaction

Performing minor repairs

Job Requirements:

A positive attitude and good social/interpersonal skills are essential

Must be able to deal with and remain calm in confrontational situations and deal with negativity

Previous experience in the home building industry and/or some home repair experience is helpful

Previous experience in a customer service environment

A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment.

Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For” 18 times. David Weekley Homes builds in 19 markets across the U.S. and is the largest privately-held builder in America. We offer an excellent benefits package that includes:

Health Insurance - Medical, Dental and Vision

401k and discretionary 8% match

Employee Stock Ownership Plan

Profit Sharing

Vacation, Holidays & PTO

New Home Discount for Team Member & Family

Community Outreach

And More!

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Warranty Service Representative jobs in Jacksonville, FL, United States

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