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Indymca
Indianapolis, IN, United States
Association Office - 6610 N Shadeland Ave Indianapolis, IN 46220, Indianapolis, Indiana, United States of America Job Description Posted Tuesday, February 13, 2024 at 5:00 AM | Expires Thursday, March 14, 2024 at 3:59 AM Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our
Job Source: IndymcaFinancial Center First Credit Union
Indianapolis
POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Team Lead PAY GRADE: 6 DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt LOCATION: In Office, Hybrid This position requires availability between 8am and 6pm Monday through Friday and between 9am and 1pm on Saturday. PURPOSE: The primary purpose of this position is to fulfill
Job Source: Financial Center First Credit UnionFinancial Center First Credit Union
Indianapolis
POSITION TITLE: Contact Center Team Lead REPORTS TO: Contact Center Manager PAY GRADE: 9 DEPARTMENT: Contact Center FLSA STATUS: Exempt LOCATION: Hybrid PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and e
Job Source: Financial Center First Credit UnionFinancial Center First Credit Union
Indianapolis
Job Description Job Description POSITION TITLE: Contact Center Team Lead REPORTS TO: Contact Center Manager PAY GRADE: 9 DEPARTMENT: Contact Center FLSA STATUS: Exempt LOCATION: Hybrid PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver
Job Source: Financial Center First Credit UnionNavient
Indianapolis, IN, United States
Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products. We build tools that help people feel in control of their financial future, including: Private student loans - low rates, peo
Job Source: NavientApothekeplus
Indianapolis, IN, United States
Select how often (in days) to receive an alert: Title: Director Contact Center Operations-SCS Requisition Id: 4312 Job Function: Customer Service Work Location: Indianapolis, IN (Executive) Position Purpose: Responsible for leading and managing operational functions including workforce management (WFM), Quality Assurance, Contract Adm
Job Source: ApothekeplusVersiti Inc.
Indianapolis, IN, United States
Team Lead Contact Center- 2nd Shift Job LocationsUS-IN-IndianapolisID2024-10046CategoryCustomer Service and SupportPosition TypeFull Time Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable
Job Source: Versiti Inc.Versiti, Inc.
Indianapolis, IN, United States
Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings togeth
Job Source: Versiti, Inc.Indianapolis, IN, United States
Association Office - 6610 N Shadeland Ave Indianapolis, IN 46220, Indianapolis, Indiana, United States of America
Job Description Posted Tuesday, May 28, 2024 at 4:00 AM | Expires Saturday, June 29, 2024 at 3:59 AM
Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y!
GENERAL FUNCTION
The Contact Center Specialist works under the guidance of the Director of the Contact Center and will provide an exceptional Y experience by engaging members and program participants via telephone, web chat, or email. This individual will work independently and as part of a team to meet the established performance targets. The Contact Center Specialist will be the primary contact for potential members, members, and participants who want to register for memberships, programs, and make adjustments to their accounts or seek other general information about various programs and services the Y provides. This individual will provide high quality/timely customer service to potential members, members, and program participants. Special duties and projects assigned as appropriate.
KNOW HOW
This position requires a high school diploma or equivalent and previous customer service experience, preferably within a call center environment. Knowledge of customer service software is helpful. This position requires superior listening, verbal, and written skills. Bilingual is preferred but not required. (English/Spanish) A high degree of accuracy and attention to detail. It also requires proficiency in word processing, data entry (experience in customer service software is preferred but not required), and the ability to coordinate multiple tasks. Proficiency in Microsoft Word, Excel and Outlook. The ability to learn related YMCA procedures and processes for this position. The ability to manage competing demands and adapt to frequent changes events are also required.
PRINCIPLE RESPONSIBILITIES
This position will be responsible for the following:
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution
Utilize Listen First Skills to discover and meet the needs of current and potential members/program participants
Ability to document all notes and actions in the customer service software and identify and escalate issues to supervisors when needed.
The ability to create nurturing positive relationships with potential members, members, and program participants.
Provide high quality, timely service to potential members, members, and program participants by demonstrating exceptional listening skills, problem solving abilities, and follow through.
The ability to work and communicate in a positive manner with potential members, members, program participants and co-workers.
The ability to multi-task and prioritize tasks.
Ability to exercise poise, tactfulness, diplomacy, and maintain confidentiality
Ability to build rapport quickly with potential members, members, program participants and co-workers.
It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era. This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination.
Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.
Association Office - 6610 N Shadeland Ave Indianapolis, IN 46220, Indianapolis, Indiana, United States of America
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Email Alert for Contact Center Specialist jobs in Indianapolis, IN, United States
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