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Zoom Corporation
Indianapolis, IN, United States
What you can expectZoom is looking to grow its global Customer Experience Consulting Solution Engineering teamAbout the TeamConsulting Solution Engineers serve as experts in Zoom's portfolio of CX capabilities and are responsible for driving the technical portion of a CX sales cycle alongside their Zoom sales colleaguesWhat we’re looking for Have
Job Source: Zoom CorporationVersiti, Inc.
Indianapolis, IN, United States
Team Lead Contact Center Job Locations US-IN-Indianapolis ID 2024-9822 Category Customer Service and Support Position Type Full Time Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we
Job Source: Versiti, Inc.Navient
Indianapolis, IN, United States
Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products. We build tools that help people feel in control of their financial future, including: Private student loans - low rates, peo
Job Source: NavientHomeSafe Alliance
Indianapolis
**Title:** Contact Center Business Analyst **HomeSafe Alliance** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families. The **Business Analyst** role requires an analytical and techn
Job Source: HomeSafe AllianceHomeSafe Alliance
Indianapolis, IN, United States
Title: Contact Center Business Analyst HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families. The Business Analyst role requires an analytical and technically
Job Source: HomeSafe AllianceVersiti Inc.
Indianapolis, IN, United States
Team Lead Contact Center Job Locations US-IN-Indianapolis ID 2024-9822 Category Customer Service and Support Position Type Full Time Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we
Job Source: Versiti Inc.Zoom
Indianapolis
What you can expectZoom is looking to grow its global Customer Experience Consulting Solution Engineering teamAbout the TeamConsulting Solution Engineers serve as experts in Zoom's portfolio of CX capabilities and are responsible for driving the technical portion of a CX sales cycle alongside their Zoom sales colleaguesWhat we’re looking for + Have
Job Source: ZoomPrime Therapeutics
Indianapolis, IN, United States
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. **Job Posting Title** Supervisor, Medical Pharmacy Contact Center **Job Description Summary** This position leads and develops team member performance while supporting and e
Job Source: Prime TherapeuticsIndianapolis, IN, United States
Association Office - 6610 N Shadeland Ave Indianapolis, IN 46220, Indianapolis, Indiana, United States of America
Job Description Posted Tuesday, February 13, 2024 at 5:00 AM | Expires Thursday, March 14, 2024 at 3:59 AM
Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y!
• Free Y Membership for Household
• 20 Hours of Free Childcare Per Week (While Working)
• Program Discount for Self and Household
• Some Certifications Provided
• Employee Benefits Hub (discounts on goods and services)
• Employee Assistance Program including legal, financial, and mental health resources
• Life, Medical, Dental, Vision Insurance/Health Savings or Flexible Spending Account
GENERAL FUNCTION The Contact Center Specialist works under the guidance of the Director of the Contact Center and will provide an exceptional Y experience by engaging members and program participants via telephone, web chat, or email. This individual will work independently and as part of a team to meet the established performance targets. The Contact Center Specialist will be the primary contact for potential members, members, and participants who want to register for memberships, programs, and make adjustments to their accounts or seek other general information about various programs and services the Y provides. This individual will provide high quality/timely customer service to potential members, members, and program participants. Special duties and projects assigned as appropriate.
KNOW HOW This position requires a high school diploma or equivalent and previous customer service experience, preferably within a call center environment. Knowledge of customer service software is helpful. This position requires superior listening, verbal, and written skills. Bilingual is preferred but not required. (English/Spanish) A high degree of accuracy and attention to detail. It also requires proficiency in word processing, data entry (experience in customer service software is preferred but not required), and the ability to coordinate multiple tasks. Proficiency in Microsoft Word, Excel and Outlook. The ability to learn related YMCA procedures and processes for this position. The ability to manage competing demands and adapt to frequent changes events are also required.
PRINCIPLE RESPONSIBILITIES This position will be responsible for the following:
Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution
Utilize Listen First Skills to discover and meet the needs of current and potential members/program participants
Ability to document all notes and actions in the customer service software and identify and escalate issues to supervisors when needed.
The ability to create nurturing positive relationships with potential members, members, and program participants.
Provide high quality, timely service to potential members, members, and program participants by demonstrating exceptional listening skills, problem solving abilities, and follow through.
The ability to work and communicate in a positive manner with potential members, members, program participants and co-workers.
The ability to multi-task and prioritize tasks.
Ability to exercise poise, tactfulness, diplomacy, and maintain confidentiality
Ability to build rapport quickly with potential members, members, program participants and co-workers.
It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era. This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination.
Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.
Job Function CLER2
Pay Type Hourly
Hiring Min Rate 15.52 USD
Hiring Max Rate 19.4 USD
Association Office - 6610 N Shadeland Ave Indianapolis, IN 46220, Indianapolis, Indiana, United States of America
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Contact Center Specialist jobs in Indianapolis, IN, United States
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