User Experience Researcher

Austin, TX, United States

Top Skills:

Past experience working with diverse stakeholders to continuously communicate status and agreements

Past experience setting expectations with the project teams and prioritize activities

Preferred experience with financial services and investing, systems / design for internal users, and new product launches.

Job Description:

The Client's Digital Services User Experience team is a multi-disciplinary group of user experience designers, visual designers, researchers, and content strategists. We work with strategic business and technology partners across the enterprise to build best-in-class digital experiences for our users. Our business is driven by looking through our clients' eyes, which makes it a dream place to work as a user experience researcher. Our company motto supports user advocacy. Our purpose is designing tools and experiences that enable users to achieve their financial goals. This individual contributor position is an expert in User Experience Research. This person operates with independent judgement and leads by example demonstrating passion, positivity, and keen problem-solving skills. Teamwork, Collaboration, Communication and Engagement Works well with all partners to deliver work. This position is responsible for: Research Consulting Set expectations with the project teams and prioritize activities. Create and maintain research schedules. Continuously communicate status and agreements with stakeholders (Product Owners, UX Designers, and Content Designers). Review work with UX managers, keep them updated on project status and escalate items appropriately. Support UX team members. Ability to quickly get up to speed on complex systems Strategically listen to feedback and help guide the delivery of recommendations Has a research position but is not rigidly fixed when presented with new information Passionate about team, our mission and the needs of our partners and users. Enthusiastic about UX design. Empathy & Curiosity Understands and advocates user needs, walking in their shoes when possible. Focus on innovation and improvement. Regularly learns more about design theory, practice, and tools. Why your work matters: You will support an engaged set of users who rely on our products to manage their financial lives. By researching and understanding the user needs you will be able to impact how our users do business with Client. You will learn how balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers. You will work with an engaged design team that fosters a learning environment.

What you'll do: Work with diverse stakeholders to develop research plans that include both foundational and iterative testing. Conduct research, deploying a variety of methodologies. Create or apply data-driven personas. Deliver actionable recommendations. Instill best practices for research, provide guidance on how to meet usability requirements, and deliver high-quality work on tight schedules. Preferred experience with financial services and investing, systems / design for internal users, and new product launches. Keep up to date with current UX research trends, tools and technology. Serve as an evangelist for user research and the benefit it provides to our clients.

Additional Job Details:

What you have: At least 6 years' experience as a user researcher at a consumer focused, digital product company, with experience in financial services a big plus. Advanced degree in applied psychology, experimental psychology, human factors psychology or engineering, human computer interaction, anthropology, sociology, or similar people-science-related discipline desired. Deliverables change on a project-by-project basis, but may include elements such as user interviews, task analyses, journey maps, personas, and usability testing. Expertise in synthesizing research data. Strong communicator and storyteller. Experience working in highly collaborative, geographically distributed software development environments on large, complex desktop web, mobile web, and mobile applications. Comfort in a project-oriented work environment, with a positive attitude and solid work ethic. Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules. Ability to manage multiple projects at one time with attention to detail and deliver expected documents/recommendations on time. Effective relationship builder: ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types. Proficiency with Mac OS X and/or Windows office productivity software; hands-on experience with some of following software would be helpful but can be trained: Figma, User Zoom, User Testing, or Optimal Workshop. Preferred experience with financial services and investing, systems / design for internal users, and new product launches.

Note: The Pay Rate for this position varies between $85 - 92/hr. on W-2, depending on the candidate skills, Nature of the job, Location, industry trends, etc.