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Solvere One
Baltimore, MD, United States
About the Company Solvere One has established a top-level brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Inspired to assist organizations during the current global financial crisis and beyond, Solvere One focuses on corporate partnership, proactively managing technology t
Job Source: Solvere OneSolvere One/HouseCall
Baltimore
Job Description Job Description About the Company Solvere One has established a top-level brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Inspired to assist organizations during the current global financial crisis and beyond, Solvere One focuses on corporate partnershi
Job Source: Solvere One/HouseCallTad PGS
Laurel, MD, United States
We have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD. ** U.S Citizenship is required.** Must be able to work 100% onsite in Laurel, MD Shift: Mon - Fri 1st shift Candidate must have the ability to obtain and maintain a Secret Security Clearance. Please click on this link if
Job Source: Tad PGSRSC2 Inc.
, MD, United States
Description Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provid
Job Source: RSC2 Inc.Solvere One/HouseCall
Baltimore, MD, United States
Job Description Job Description About the Company Solvere One has established a top-level brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Inspired to assist organizations during the current global financial crisis and beyond, Solvere One focuses on corporate partnershi
Job Source: Solvere One/HouseCallInformation Management Services, Inc.
, MD, United States
Desktop Support Technician for Information Management Services. Requirements: Education: AA/AS degree in IT, IS, or CompSci from an institution accredited by U.S. DOE with a 2.9+ GPA. A BA/BS degree in IT, IS, or CompSci from an accredited institution with a 2.9+ GPA is considered equivalent to 2 years of professional experience. Experience:
Job Source: Information Management Services, Inc.Danta Technologies
Baltimore, MD, United States
REQUIREMENTS: Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and preparing necessary IT equi
Job Source: Danta Technologies4A Consulting, LLC
Baltimore, MD, United States
Responsibilities: Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application. Respond to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maxim
Job Source: 4A Consulting, LLCBaltimore, MD, United States
Position: Desktop Support Tech
Location: 7323 Aviation Blvd, Baltimore, MD 21240
Duration: Permanent
Pay rate: $47,840/year
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills:
Excellence in communication and customer-facing skills
Strong oral, written, and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and move computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if the offer of employment is extended.
Other attributes desired:
ServiceNow ticketing system experience
Asset management/inventory experience
Customer facing deskside troubleshooting
Remote desktop support
End of Life refresh workstation exchange
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Email Alert for Desktop Support Technician jobs in Baltimore, MD, United States
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