Service Delivery Manager_

Atlanta

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**Regular or Temporary:**

Regular

**Language Fluency:** English (Required)

**Work Shift:**

1st shift (United States of America)

**Please review the following job description:**

Provides support to the Wholesale business units who utilize our various business focused platforms. Influences and leads educational initiatives within multiple lines of business at any given time. Key contributor in improving workflows, optimizing effectiveness and elevating financial performance within the lines of business that we serve.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Plans and coordinates closely with LOB/function managers and subject matter experts. Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.

2. Works closely with, and provides direction to technology leads to support program needs.

3. Ensures that program activities are on a path to deliver benefits realization.

4. Installs an appropriate risk management plan for the program.

5. Ensures collaboration across LOBs with key functional partners in the implementation of initiatives.

6. Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes.

7. Readily recognizes solution and determines at what point issues require escalation to management.

8. Leads teams or multiple teams of internal and/or external resources on a project basis.

9. Provides project-related performance evaluations on project resources.

Note: This position can be located in Orlando, Atlanta, Charlotte or Tampa.

**QUALIFICATIONS**

**Required Qualifications:**

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience

2. Five years' experience working within a banking enablement related role

3. Strong skills and experience in issue resolution, influencing team members and other stakeholders

4. Ability to learn and support various technologies, such as Salesforce, nCino, Qliksense and Tableau

5. Fundamental knowledge of Wholesale banking products, credit, deposits and financial services

6. Demonstrates strong verbal and written communication skills

7. Proficiency in delivering engaging and effective presentations

8. Ability and willingness to learn and adapt as the needs of the job change

**Preferred Qualifications:**

1. Advanced degree in a relevant field of work (e.g., MBA).

2. 10 years Financial Services experience or equivalent work experience

3. Proficiency in Computer Applications (Skype/Web Ex, MS Office, Excel and Power Point), Technical, Interpersonal, Problem Solving and ability to work efficiently across multiple platforms.

**OTHER JOB REQUIREMENTS / WORKING CONDITIONS**

**Sitting**

Constantly (More than 50% of the time)

**Standing**

Occasionally (Less than 25% of the time)

**Walking**

Occasionally (Less than 25% of the time)

**Visual / Audio / Speaking**

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

**Manual Dexterity / Keyboarding**

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

**Availability**

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

**Travel**

Up to 25%

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (ruist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

**_Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace._**

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