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Ampcus Incorporated
Dallas, TX, United States
Role: Networking Support Engineer Work Location: Dallas, TX Hybrid Duration: 6+ Months Assignment' Job Description: Oversee the technical analysis and the validation and testing of the solution solution Testing and support in Customer environments and finding resolution with help of internal teams. Provide support to the customer teams on ope
Job Source: Ampcus IncorporatedPyramid Technology Solutions
Dallas, TX, United States
Role: Networking Support Engineer Work location: Dallas TX Contract to Hire JOB DESCRIPTION: Oversee the technical analysis and the validation and testing of the solution solution Testing and support in Customer environments and finding resolution with help of internal teams. Provide support to the customer teams on operation and troubleshooting of
Job Source: Pyramid Technology SolutionsAmpcus
Dallas, TX, United States
Role: Networking Support Engineer Work Location: Dallas, TX Hybrid Duration: 6+ Months Assignment' Job Description: Oversee the technical analysis and the validation and testing of the solution solution Testing and support in Customer environments and finding resolution with help of internal teams. Provide support to the customer teams on operatio
Job Source: AmpcusApplied Digital
Irving, TX, United States
Job Title: Lead Network Support Engineer S tatus: Full time 40 hours/week Department: Operations, Networking Reports to: Technical Operations Manager Employment Status: Exempt/Fulltime Job Level: Individual Contributor Primary Location : Irving, TX Company Overview: Applied Digital (APLD) is a leading operator of next-generation digital infra
Job Source: Applied DigitalApTask
Dallas, TX, United States
About Client: The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a str
Job Source: ApTaskAviatrix
Dallas, TX, United States
**Cloud Networking Engineer- Customer Support** Dallas, Texas / Customer Engineering Customer Support / Full Time **WHO WE ARE** Aviatrix is a well-funded, pre-IPO, hyper-growth enterprise-software company based in the heart of Silicon Valley (Santa Clara, CA). Aviatrix technology has proven solid at scale with nearly 600 enterprise customers, over
Job Source: AviatrixDiverse Lynx
Irving, TX, United States
Job Tittle: Network Support Technician Location : Onsite - Irving, TX Job Summary: • Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security. • Remote access solution implementation and support such as IPSEC VPN Understanding of DNS/DHCP • Ability to work with vendor support to resolve client
Job Source: Diverse LynxinSync Staffing
Plano, TX, United States
DESCRIPTION: • Develop proficiency in primary skills of customer relations, basic electricity, basic electronics, basic telephony, radio principles for CDMA and iDEN, and basic principles of digital transmission, fiber communication, data communication, telephony terminology, industry standards, and on-line network control/maintenance systems. • Se
Job Source: inSync StaffingDallas, TX, United States
At Vivant, we are seeking a highly experienced Field Network Support Engineer to take charge of managing and maintaining the day-to-day operations of our network infrastructure. You will be responsible for a comprehensive range of tasks, from client support to network system installations and troubleshooting. Your technical expertise, analytical skills, and customer-centric approach will be pivotal in ensuring seamless network operations.
Job Description Client Support: Address client inquiries through various channels including calls and emails, resolving Internet and LAN-related issues promptly. Maintain a high level of responsiveness to ensure client satisfaction.
Network System Management: Install, maintain, and troubleshoot network systems utilizing cutting-edge technologies such as Cradlepoint, Ubiquiti, wireless access points, and Meraki switches. Ensure optimal performance and stability.
VoIP and Communication Services: Identify and resolve network issues that impact VOIP, SIP, and RTP communications. Collaborate with VOIP Support team and ISPs to streamline communication services.
Firewall Configuration and Security: Resolve firewall configuration and NAT traversal issues to enhance network security.
Network Configuration: Configure VLANs, Quality of Service (QoS), and VPN setups to optimize network performance and security.
Monitoring and Analysis: Proactively monitor network performance, analyze traffic patterns, and identify and address potential issues before they impact operations.
Collaborative Problem-Solving: Work closely with VOIP Support team, ISPs, and vendors to resolve network-related problems, ensuring a seamless operational environment.
Documentation and Knowledge Management: Develop and maintain comprehensive support documentation for network issues and solutions, ensuring a repository of best practices.
IP Camera Software Management: Install, maintain, and upgrade software for IP cameras to enhance surveillance capabilities.
Methodical Troubleshooting: Follow Standard Operating Procedures (SOPs), create support tickets, and meticulously troubleshoot issues to ensure systematic problem resolution.
Mentoring and Coaching: Provide mentorship and coaching to team members, fostering an environment of continuous improvement and exceptional customer service.
Stay Current with Technology: Keep abreast of the latest tools, technologies, and industry best practices to ensure the network infrastructure remains state-of-the-art.
Qualifications Minimum of 3 years of experience as a Network Support Engineer. (Asterisk/Freepbx/FreeSwitch or others)
Proven experience in managed services support.
Strong proficiency in Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, and WiFi networks.
Expertise in networking protocols, VLANs, QoS, and VPN.
Proficiency with diagnostic tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc.
In-depth knowledge of Cradlepoint, Ubiquiti, and Meraki networking technologies.
Demonstrated ability in network design and implementation.
Excellent analytical skills for diagnosing and improving network performance.
Outstanding collaboration and communication skills with support teams, external partners, and clients.
Strong English language proficiency with clear communication skills.
General Requirements Fluent in English with minimal accent
High-speed internet with at least 10m symmetrical connection and a preferred backup in case of an outage if working from home.
Access to a working computer and a quiet, distraction-free work environment with noise-canceling headset
Preferred Tools Experience (not mandatory) GCP, AWS server management
Competencies/Personality Traits Exceptionally organized and punctual
Proactive, creative problem solver and self-starter
Thrives under pressure, maintains organization, and seeks solutions when faced with challenges
Demonstrates persistence and resourcefulness in problem-solving
Performance Measurement Ticket resolution rates
Time spent per ticket
Responsiveness to daily tasks
Proactive and positive attitude
Attendance and punctuality
Working Hours M-F 6 am to 8 pm Central Time, rotating shifts
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Email Alert for Network Support Engineer jobs in Dallas, TX, United States
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