Regional Manager

Memphis, TN, United States

Overview:

Looking for something different? We ARE that something different at RPM Living.

Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...we show you the way to success.

The position: The Regional Manager is responsible for the recruitment, training, development, and supervision of Property Managers and shares responsibility for maintaining the physical asset and performance of assigned properties in their portfolio while maintaining a strong client relationship. The Regional Manager will assist the Regional Vice President and other supervisors with additional special projects as needed.

Responsibilities:

TEAM MANAGEMENT

Responsible for recruiting and interviewing candidates for communities in their portfolio (all hires for site-level positions must be approved by supervising Regional Manager).

Conduct regular team meetings

Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check ins and annual reviews, etc.

Manage HR issues

Conduct onboarding and training and mentoring team members

Weekly site visits at each community and spending time with the team members

CLIENT MANAGEMENT

Schedule and host client calls on a weekly basis

Responsible for taking the lead in any unscheduled client communications calls/texts/emails during business hours

Prepare for client visits with onsite team members, setting an agenda and conducting follow-up in writing following any client visit and client calls.

Create a business plan for each community and proactively strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach.

SYSTEMS MANAGEMENT

Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictions

Request access to properties for staff/self

Review property websites/ILS listings and advertising

Review social media postings and content

Review/update market survey information

Employee engagement platform management

Expense management approvals and expense reporting

Internal applicant platform management and recruiting

Management of resident and vendor-related calls

Time management Software: PTO approvals, schedule quarterly and annual conversations, ensure timecards are completed and approved weekly for onsite team members, and any corrections are entered within the current pay period. Additionally, enter monthly and quarterly bonuses in the system for payment.

Yardi/RealPage/Entrata invoice review and approvals, floor plans and pricing audits, work order review, make-ready review, delinquency review, pending application management, etc.

LRO/AIRM/Yieldstar Weekly calls and pricing reviews, as well as lease expiration management

Quarterly Bonus review/approval

Monitor support tickets for team members and provide approvals when needed

Office 365 daily email management (daily)

KPI review and management

Vendor Management and communication

REPORTING

Create manual client reporting and ensure accuracy

Compile/review monthly and quarterly bonus reporting

Monday Morning Reports (weekly reports)

Access KPI/Marketing/other reporting as required

Review team training completion and coaching team

Complete self-training

Review Collections reporting, accounts not submitted, recovery

Compile and analyze financial reporting

FINANCIAL MANAGEMENT

Review and approve POs and IRs

Review pre-close property financials

Month-end accounting closeout and review

Budget variance notes (research and input to ensure accuracy)

GL scrub and financial review calls with accounting

Ensure timely and accurate submission to Client monthly

Prepare annual budgets and re-forecasting/cash analysis

Contributing to monthly draws and construction invoice processing

PROSPECT & RESIDENT MANAGEMENT

Review applications overrides, exceptions, additional conditions

Review CRM engagement/ follow-up/ conversion reporting

Address resident concerns timely

Review property delinquency and evictions/skips

Review and submit renewal rates

ADMINISTRATIVE DUTIES

Manage unit/amenity pricing either manually or through Revenue Management Software

Complete required training

Incident reporting and insurance claim management

Walk properties, including tour path/ models/vacant units/ make-ready units/ maintenance shop weekly and conduct physical inspections (site audit pro)

Source vendors, reviewing contracts, vendor contracts

Coordinate with corporate support departments for specific property needs

Conduct routine RM Audits of all communities

Review and submit monthly leasing bonuses

Review Maintenance audits and monitor routine PM inspections

Email management with timely and professional response times

BUSINESS DEVELOPMENT/DUE DILIGENCE & TRANSITIONS

Review and create proformas

Coordinate/complete Due Diligence file audits and unit inspections

Attend DD, prep, and task completion items for property transitions

New business pitches/prep and client intro calls

RFP responses

Create a SWOT analysis and shop competitors in the market area

30-60-90 Day Post Transition Checklist and Onboarding of new communities

Qualifications:

4 Years of Property Management Experience, two years in a Regional Manager or multi-site manager role

3rd party management experience

Proficiency in Microsoft applications

A valid Drivers License is required

Experience with Property Management Software (Yardi preferred)

Organized, self-starter with strong business acumen

Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid drivers license.

RPM Living is an Equal Opportunity Employer.

Company Information:

Join RPM Living and experience exceptional benefits designed to enhance your life.

Weekly pay for all associates working onsite at an apartment community

Comprehensive healthcare coverage available for all full-time, regular associates

Employer paid employee assistance, mental health, and wellness programs

Ancillary benefits including critical illness, hospital indemnity, and accident insurance

401(k) with robust company match

Opportunities for progressional development career growth and role-based learning plans

Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)

Paid time off plus floating holidays and volunteer days

Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .

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