WW Education Senior Manager, Customer Success Programs

Cupertino, CA, United States

Summary

Posted: Jun 25, 2024

Weekly Hours: 40

Role Number: 200555604

Imagine what you could do here. The people here at Apple don’t just create products -they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. By supporting this team you will be helping to make believers out of them. As part of our WW Education leadership team, you will play an integral role in ensuring we are designing and delivering global sales programs to support the needs of our education customers and drive business growth. This is a highly strategic role that requires leading a team, working across complex environments, inspiring others, and making effective business decisions. In this role, you will partner with Apple’s education teams worldwide to design and deliver programs that are relevant, scalable, and impactful. Through your deep knowledge of educational structures and policies and thought leadership, your influence will shape our World Wide Education team for years to come.

Description

As WW Education Senior Manager, you will oversee Apple’s global education sales programs, including Apple Professional Learning, Apple Distinguished Schools, Authorized Training Centers for Education as well as any future pre- and post-sales education Customer Success programs. You will play a crucial role in ensuring Apple is at the forefront of providing first class programs to ensure education institutions successfully adopt Apple technology and deliver ROI. In this role, you will: - Lead a team that is responsible for the implementation of WW Apple Professional Learning, Apple Distinguished Schools and a range of other Customer Success programs - Provide oversight and strategic direction of Customer Success Programs, including WW Apple Professional Learning and ensuring alignment with channel programs and country-specific sales programs - Set strategy and oversee the WW Apple Distinguished Schools Program, to offer strong value for schools and ensuring relevance across markets and improving operations to support an efficient, and supported process globally. - Partner with regional education sales teams across the world to support their business needs and drive relevant adoption of core programs such as Apple Professional Learning and Apple Distinguished Schools. - Design the strategy for future education Customer Success Programs, including all levels of formal education. - Lead the WW implementation of Apple Authorized Training Centers for Education and design supporting programs to support country requirements. - Partner closely with other WW Education teams and other relevant teams (e.g. Legal, Compliance, Government Engagement, etc.) to ensure strong alignment, cohesiveness and a one Apple approach, ensuring a seamless customer experience across advocacy and customer success programs run across the business. Typically requires minimum of 15+ years of related experience

8+ years of people leadership experience focused on teacher professional development, indirect channel development, advocacy programs, and/or education systems

Extraordinary knowledge of the global Education vertical, including go-to-market strategy, customer profiles, market trends and challenges, key use cases, associated solutions, and competitive landscape

Experience designing and managing education programs

Bachelor’s degree or equivalent experience is required

Preferred Qualifications

Background working with channel partners and/or supporting multiple routes to market is highly preferred

Deep knowledge of the Apple education ecosystem and high level of proficiency with Apple products and services is a plus

Ability to build, lead, and develop inclusive teams and attract and retain talent through performance management, coaching, guidance, and support

Outstanding communication and presentation skills

Ability to motivate and inspire others, articulate vision and purpose, and advocate for Apple’s values

Excellent collaboration and relationship building skills, including the ability to influence cross-functionally, navigate organizational structures, and manage complex relationships

Strong negotiation skills with the ability to gain alignment on program objectives and priorities with senior leaders

Comfort with ambiguity and the ability to bring structure and clarity where none exists

Experience managing a remote/geographically dispersed team is a plus

Advanced degree in Education is a plus

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,600 and $311,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

More

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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