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Egnyte
Mountain View, CA, United States
SR CUSTOMER SUCCESS MANAGER – LIFE SCIENCES EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egn
Job Source: EgnyteBalbix
San Jose, CA, United States
WHO WE ARE Balbix is the world's leading platform for cybersecurity posture automation company. The Balbix Security Cloud uses AI and automation to reinvent how the World's leading organizations reduce their cyber risk. With Balbix, security teams can accurately inventory their cloud and on-prem assests, conduct vulnerability management and quant
Job Source: BalbixBalbix, Inc.
San Jose, CA, United States
WHO WE ARE Balbix is the world's leading platform for cybersecurity posture automation company. The Balbix Security Cloud uses AI and automation to reinvent how the World's leading organizations reduce their cyber risk. With Balbix, security teams can accurately inventory their cloud and on-prem assests, conduct vulnerability management and quanti
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San Jose, CA, United States
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San Jose, CA, United States
At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers. Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousan
Job Source: LaceworkSprinter Health, Inc.
Menlo Park, CA, United States
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Job Source: Sprinter Health, Inc.Trustly
San Carlos, CA, United States
Who We Are The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $42 billion annually. Our di
Job Source: TrustlyWorkato
Mountain View, CA, United States
About Workato Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We're pro
Job Source: WorkatoPalo Alto, CA, United States
[Full Time] Senior Customer Success Manager at CloudEagle.ai (United States) | BEAMSTART Jobs Senior Customer Success Manager CloudEagle.ai United States
Date Posted
01 Jun, 2023
Work Location
Palo Alto, United States
Salary Offered
$2000000 — $3000000 yearly
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
We are seeking an experienced and dynamic Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will play a critical role in driving customer success and satisfaction, maximizing customer lifetime value, and fostering long-term relationships with our clients. You will lead a team of Customer Success Managers and collaborate closely with cross-functional teams to ensure customer success at all stages of the customer journey. The ideal candidate is passionate about delivering exceptional customer experiences, possesses strong leadership skills, and has a proven track record in driving customer success in a B2B environment.
Responsibilities:
Lead a team of Customer Success Managers:
Provide guidance, mentorship, and performance management to a team of Customer Success Managers.Foster a positive and collaborative team culture, encouraging professional growth and development.Drive customer success:
Develop and implement strategies to ensure customer success, adoption, and retention.Build strong relationships with key stakeholders, understanding their business goals and aligning our solutions to meet their needs.Proactively identify opportunities to drive value and upsell/cross-sell products and services.Address customer concerns, challenges, and escalations, working closely with internal teams to find effective solutions.Customer onboarding and training:
Oversee the onboarding process for new customers, ensuring a smooth and successful implementation of our products or services.Develop and deliver customized training programs to educate customers on product features and best practices.Monitor customer adoption and usage, identifying areas for improvement and providing proactive guidance and support.Customer health monitoring and analysis:
Monitor customer health metrics, such as customer satisfaction, product usage, and renewal rates.Analyze customer data and feedback to identify trends, insights, and opportunities for improvement.Develop and execute action plans to address any red flags, mitigate risks, and improve overall customer experience.Collaboration and communication:
Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure seamless customer experiences and drive customer success initiatives.Effectively communicate product updates, new features, and best practices to customers, promoting product adoption and utilization.Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).Proven experience as a Customer Success Manager or similar customer-facing role in a B2B environment.Demonstrated leadership experience, with the ability to mentor and manage a team effectively.Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.Strong analytical and problem-solving skills, with the ability to interpret customer data and derive actionable insights.Goal-oriented mindset, with a track record of meeting or exceeding customer success targets.Technical aptitude and the ability to quickly learn and understand complex products or services.Experience in the SaaS industry or working with technology solutions is a plus.Passion for delivering exceptional customer experiences and driving customer success.
About CloudEagle.ai SaaS Procurement and Optimization Platform Company Size: 51 - 250 People Year Founded: 2021 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Email Alert for Senior Customer Success Manager jobs in Palo Alto, CA, United States
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