Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Expedia Group
Seattle, WA, United States
To apply for this job please sign in or create an account below. must be different from email address, first name and last name Keep me signed in Marketing Communication We'd love to send you information about Jobs and Services from Evenbreak by email. Yes please. I'd like to receive emails about jobs and services from Evenbreak I'd like to rece
Job Source: Expedia GroupExpedia Group
Seattle, WA, United States
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a positio
Job Source: Expedia GroupWork180
Seattle, WA, United States
Senior Product Manager, Trust and Safety If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a
Job Source: Work180DoorDash USA
Seattle, WA, United States
About the Team DoorDash’s Trust and Safety team is seeking an experienced program manager to oversee our work in the screenings space. Trust and Safety is focused on proactively mitigating safety risk on the DoorDash platform while also responding to safety incidents quickly, effectively and empathetically to ensure our consumers, dashers and merch
Job Source: DoorDash USADoorDash
Seattle, WA, United States
About the Team DoorDash's Trust and Safety team is seeking an experienced program manager to oversee our work in the screenings space. Trust and Safety is focused on proactively mitigating safety risk on the DoorDash platform while also responding to safety incidents quickly, effectively and empathetically to ensure our consumers, dashers and merc
Job Source: DoorDashTikTok
Seattle, WA, United States
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imagin
Job Source: TikTokSeattle, WA, United States
About Pinterest : Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love.In your role, you'll be challenged to take on work that upholds t
Job Source: PinterestTikTok
Seattle, WA, United States
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us: Creation is the core of TikTok's purpose. Our platform is built to help imagi
Job Source: TikTokSeattle, WA, United States
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
Customer Trust is at the core of our efforts to keep Twitch a welcoming, safe and trusted place for people to build communities. The Senior Manager, Trust & Safety Operations will therefore be an essential element of the team, acting as the senior member for the operational aspects of keeping Twitch users safe in the Americas and coordinating global content moderation across multiple locations.
As part of Customer Trust, you will help serve our growing community. We look for the qualities of professionalism, initiative, and sound decision-making in all candidates, and will seek someone with a background in operational management in the fields of online Trust & Safety, content moderation or customer service.
You can work in remotely in the US.
You Will:
Lead and develop Twitch’s Trust & Safety Operations team in the Americas to support business needs and trends across multiple markets
Manage and mentor team members
Work with global management peers to manage:
Working to targets for operational success and goal achievement and experimenting with methodologies / inputs to continually approve
Leadership of key workstreams including Investigations and Operational Harms in order to drive high quality outcomes for the Twitch Community on complex content moderation issues
Manage relevant workflows, processes and documentation to ensure clarity and consistency in operations
Own the tracking and achievement of relevant metrics and KPIs, taking proactive measures to ensure achievement of target performance levels
Work cross-functionally throughout the Twitch business to coordinate relevant work, with particular emphasis on Partnerships, Legal, Marketing, Policy, CX, and Product teams
Deliver on large projects and initiatives in a fast-paced and complex environment
Develop strategies for performance management, team engagement and operational efficiency improvements
Interface regularly with Customer Trust global leadership, working across international time zones to ensure issue response in line with the nature of a live streaming service
Aid the Moderation team in the handling of sensitive or disturbing content including CSAM or potentially illegal video or images
You Have:
BA/BS degree
5+ years in an operational online safety or content moderation, with 3+ years of direct management experience
Expertise in the creation and development of large operational teams
Demonstrable experience coordinating operational teams to meet the demands of a fast-paced online service or platform
Data-driven approach to problem-solving and execution
Excellent written and verbal communication skills in English
Comfortable with working flexibly as part of a globally-dispersed 24/7/365 team
Mentally and emotionally resilient to offensive or disturbing behavior, language, and content
Sound, objective decision-making with the ability to recognize potential biases or conflicts of interest
Bonus Points
Deep familiarity with Twitch, streaming, and internet culture
Proficiency with SQL, Tableau or other data transformation/analytics techniques
Additional language skills
Familiarity with Google Docs and content or community management tools
Awareness of / proficiency with Twitch channel moderation, tools, bots and commands
Perks
Medical, Dental, Vision & Disability Insurance
401(k)
Maternity & Parental Leave
Flexible PTO
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Twitch values your privacy. Please consult our Candidate Privacy Notice , for information about how we collect, use, and disclose personal information of our candidates.
Job ID: TW8489
#LI-Remote #RemoteFriendly
#J-18808-Ljbffr
Email Alert for Senior Manager, Trust and Safety Operations (Americas) jobs in Seattle, WA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.