Product Manager, Account Safety - Trust & Safety

Seattle, WA, United States

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

As a Product Manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies, and various relevant internal teams to build safety product features and strategies. You will be working on in-app safety features, technical strategies to improve our Trust and Safety processes, as well as methods to detect and address the risky behaviors and actors in the community. Additionally, you will work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected.

Responsibilities:

What will I be doing?

- You'll identify risks and leverage in-app product solution or back-end processes to effectively address the risks, work with the engineering team to implement the product solutions.

- You'll drive complex projects independently, define the safety product roadmap, set success metrics that inform the success of safety efforts, and partner across the organization to develop action plans.

- You'll develop a robust workflow for cross-team collaboration, manage large-scale product improvement projects to improve community safety.

- You'll work closely with issue experts, and policy team, as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success.

Qualifications

What should I bring with me?

- 5 or more years of experience in product management, be familiar with models and algorithms.

- Ability to design product solutions based on evidence; proven track record of delivering value-adding products, and/or organizational or process changes that benefit the business.

- Good cross-functional project management skills, good communication skills; a passion to unite people behind a common goal

- Experience working with international partners across different time zones and cultures. Strong communication and collaboration skills.

- Strong and proven data analysis skills for product design and knowledge of methods for researching and analyzing product designs to determine their potential for meeting organizational standards and business needs.

Preferred Qualifications:

- You have an understanding of the landscape and new policy developments in new media, tech, and the entertainment industry

- You have technical skills in data analysis (SQL, Python)

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]

Job Information:

【For Pay Transparency】Compensation Description (annually) The base salary range for this position in the selected city is $141588 - $234080 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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