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Wabbisoft
Boston, MA, United States
Boston, MA or Remote // Full-time Position Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If “Yes!,” then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to help ensure we maintain a happy and expanding customer base. Wabbi is si
Job Source: WabbisoftPrismHR
Hopkinton, MA, United States
Job Description Job Description The Customer Success Manager (CSM) will be responsible for building long-term relationships with our enterprise customers, improving their customer experience, driving new revenue opportunities and ultimately ensuring success on the PrismHR platform. The CSM will serve as the primary point of contact for these cus
Job Source: PrismHRKiddom Inc
Boston, MA, United States
About Kiddom Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences
Job Source: Kiddom IncDefinitive Healthcare
Framingham, MA, United States
At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can ident
Job Source: Definitive HealthcareIDC Corporate
Needham, MA, United States
Accessibility Assistance: If you have a medical condition or disability and need a reasonable accommodation for any part of the employment process, call 508-935-4146 and leave a message describing the nature of your request and providing your contact information. Please note that this is a dedicated line and should only be used for inquiries rel
Job Source: IDC CorporateBlack Kite
Boston, MA, United States
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executi
Job Source: Black KiteCrayon
Boston, MA, United States
Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing custom
Job Source: CrayonBynder
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies a
Job Source: BynderWaltham, MA, United States
Do you have dreams? Do you enjoy a challenge? Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe!
· We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring satisfaction.
· Resolve inquiries swiftly, delivering personalized experiences and adhering to agreements.
· Drive successful deployment of 3DS solutions, ensuring they meet or exceed expectations.
· Implement strategies for engagement and satisfaction within online communities.
· Mediate conflicts and provide timely solutions to member concerns.
· Collaborate closely with professional services, product management, support, and sales teams.
· Maintain meticulous project data accuracy to facilitate solution convergence and mitigate risks.
· Develop and deliver Customer Success Services as outlined in contracts and service offers.
· Hold yourself accountable for flawless execution of service level agreements.
· Bridge Out of the Box (OOTB) gaps to ensure timely go-live.
· Handle business escalations adeptly through holistic situation assessment and resolution.
· Masterfully manage tasks and oversee multiple projects, navigating internal and external constraints.
Qualifications:
· Bachelor's degree required, preferably in a relevant field.
· 2 to 8 years of successful software deployment experience preferred.
· Background in customer deployment and/or R&D is advantageous.
· Experience with 3DS software and knowledge of 3DExperience are pluses.
· Familiarity with SaaS environments and social media/community management tools is desirable.
· Customer-centric mindset with strong organizational skills.
· Proficiency in business value, process acumen, and project implementation.
· Demonstrated perfect execution profile and understanding of 3DS company operations.
· Knowledge of sales, services, R&D, and support processes/tools.
· Ability to capitalize on knowledge, manage change, and communicate effectively.
· Understanding of business processes is beneficial.
Diversity statement As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Equal opportunity In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Join Dassault Systèmes, The 3D EXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3D EXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.
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Customer Success Manager jobs in Waltham, MA, United States
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