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The Judge Group, INC.
Chicago, IL, United States
This role is a direct hire opportunity and hybrid to downtown Chicago. No sponsorship at this time. Responsibilities: − Managing the Microsoft Defender XDR platform deployed at the Firm including Sentinel, Defender for Endpoint, Defender for Cloud Applications, Defender for Office and Defender for Cloud − Performing incident response on security ev
Job Source: The Judge Group, INC.Performance Trust
Chicago, IL, United States
Performance Trust Capital Partners is seeking a Service Desk Support Technician to join our Technology Services team. This is a hands on role responsible for supporting our firm's technology needs while working with talented system administrators, developers, and technology professionals in a highly leveraged data and analytics driven environment.
Job Source: Performance TrustAsk Staffing
Chicago, IL, United States
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: PC Technician/HelpDesk Location: Chicago, IL 60607 Duration: 12 Month Contract Pay Range is $24/hr. to 26.62/hr. on W2 Job description : As a Field Engineer 2, you will pe
Job Source: Ask StaffingMcCormick Foundation
, IL, United States
Position Summary We are seeking an energetic and engaged guest services information desk coordinator to join our team and provide an exceptional experience for our visitors at Cantigny. As a guest services information desk coordinator, you will play a crucial role in guiding visitors to various events, gift shops, attractions, and facilities within
Job Source: McCormick FoundationParallel Partners
Oakbrook Terrace, IL, United States
Network Consultant Engineer, Oak Brook, IL The Network Consultant Engineer is a full time permanent position. Looking for well-rounded Network Consultants with experience working with small and mid-sized businesses. A diverse technical skillset is key along with stellar client service skills, excellent written/verbal communication skills, high ene
Job Source: Parallel PartnersWespath
Glenview, IL, United States
**IT Service Delivery Manager** Location: 1901 Chestnut Ave Glenview, Illinois, 60025 United States Category: Information Technology Date Needed by: 12/31/2021 **Primary Duties and Responsibilities:** Wespath Benefits and Investments, recognized as a 2017-2021 Chicagos Best and Brightest Companies to Work For and a 2018-2021 National Best and Brigh
Job Source: WespathParallel Partners
Oakbrook Terrace, IL, United States
Senior Network Consultant Engineer, Oak Brook, IL The Senior Network Consultant Engineer is a full time permanent position. Looking for well-rounded Network Consultants with experience working with small and mid-sized businesses. A diverse technical skill set is key along with stellar client service skills, excellent written/verbal communication s
Job Source: Parallel PartnersRKON inc
Chicago, IL, United States
Help Desk Analyst At RKON, we’re proud of the culture we’ve created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fast Growth 150 and Inc. 5000 have re
Job Source: RKON incChicago, IL, United States
IT Service Desk Engineer - 6 Month Contract to Hire, Chicago, IL
The IT Service Desk Engineer is responsible for providing 24/7/365 coverage ensuring the customer facing technology is working correctly.The team monitors internal processes and responds to incidents and alerts to immediately identify and quickly resolve any critical issues.Other incidents and requests are resolved in a time frame appropriate to the criticality.The IT Support team has ownership of ensuring each incident and request gets resolved properly and strives to reduce time to resolution of these incidents and requests.Support will leverage procedures and automation developed within the team or by other internal teams to improve efficiency, up-time, and customer satisfaction.IT Support also helps to ensure the remaining technology is fully operational during expected business hours and strives to make current processes more efficient through the use of automation.This is a 6 month to hire contract position.
Responsibilities:
Incident and Request Management
- Provide the Service Desk function and act as end-to-end point of contact for customers regarding tickets.
- Provide first-rate desktop support.
- Ensure each incident and request gets resolved properly.
- Maintain knowledge base of common issues and resolutions.
- Work to reduce recurring issues by troubleshooting to understand and fix the root cause.
- Escalate to the IT Infrastructure and Network teams as needed.
Monitoring
- Monitor processes, applications, and IT Infrastructure components, leveraging automation where possible.
- Respond to alerts in a timely fashion.
Knowledge and Process Improvement
- Proactively increase own knowledge base and skillsets -create and use documentation and other training materials, internal cross-training.
- Continually analyze, refine, and strive to simplify operational procedures to improve efficiency, reliability, and thoroughness.
- Regularly submit ideas for process improvements and other ways to add value to the company.
- Develop and document repeatable operational procedures.
- Ad hoc desktop or other IT related requests and responsibilities as they arise.
Change Execution
- Conduct all technology related activities necessary to onboard, off board, or move employees in a consistent and thorough fashion.
- Administer user accounts, permissions, and access rights according to policy.
- Assist IT Infrastructure with the maintenance of servers and network devices.
Qualifications:
- Experience in Desktop Support
- Experience with Windows, Active Directory, and Office 365
- Experience with Microsoft Deployment Toolkit
- Experience with Cybersecurity; antivirus software
- Automate using Python, PowerShell or other the manual tasks in current processes
- Ability to integrate to the APIs of various third party and internal tools
- Customer satisfaction focused
- Creative Problem solver
- Potential weekend work
- Potential temporary shift changes to accommodate vacation coverage
- Ad hoc desktop or other IT related requests and responsibilities as they arise
Keywords:Chicago IL Jobs, IT Service Desk Engineer, Desktop Support, Windows, Active Directory, AD, Office 365, Microsoft Deployment Toolkit, Cybersecurity, Antivirus Software, Python, PowerShell, APIs, Trading, Financial, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
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We help companies that are looking to hire IT Service Desk Engineers for jobs in Chicago, Illinois and in other cities too.Please contact our IT recruiting agencies and IT staffing companies today!Phone 630-428-0600 ext. 11 or email us at [email protected]. Click here to submit your resume for this job and others.
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Email Alert for IT Service Desk Engineer - 6 Month Contract to Hire jobs in Chicago, IL, United States
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