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Stratus Services
San Antonio, TX, United States
Overview The ideal candidate will live in the vicinity of Mentor, OH, Chicagoland suburbs or San Antonio, TX. Job Summary: Accountable for driving customer-centricity through collaboration with sales and operations teams. Ensures the customer experience is at the center of business decisions throughout the organization. Focused on approximately 5
Job Source: Stratus ServicesTrigenx
San Antonio
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxTrigenx
San Antonio
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxRackspace
San Antonio, TX, United States
Job Profile Summary: The Manager, Customer Success provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. A
Job Source: RackspaceChromalloy
San Antonio, TX, United States
Company Description Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engi
Job Source: ChromalloyStratus Services
San Antonio, TX, United States
OverviewThe ideal candidate will live in the vicinity of Mentor, OH, Chicagoland suburbs or San Antonio, TX. Job Summary: Accountable for driving customer-centricity through collaboration with sales and operations teams. Ensures the customer experience is at the center of business decisions throughout the organization. Focused on approximately 5
Job Source: Stratus ServicesKISS Marketing
San Antonio, TX, United States
KISS Marketing is growing tremendously this year! Join our dynamic digital marketing agency, a rocket ship of innovation, headquartered in the Pearl Brewery district of San Antonio, Texas. KISS Marketing specializes in helping gym owners grow their businesses and membership base. We provide tailored digital marketing solutions to drive revenue, i
Job Source: KISS MarketingTrigenx, LLC
San Antonio, TX, United States
Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities Develop and deliver training and educational materials to help customers maximize the
Job Source: Trigenx, LLCSan Antonio, TX, United States
Summary/Objective
Pro-Vigil is the largest and fastest-growing remote surveillance service provider in the US. We are now looking to add a Customer Success Manager to support every aspect of our Outside Sales Team and to ensure excellent customer service. It’s rare to find a service to sell that meets and often exceeds the clients’ expectations. Our company is unique and our services set trends.
Primary Responsibilities
#1 Goal is to Provide and assure Excellent Customer Service to Pro-Vigil's customers
Provide productive and professional help to assigned Outside Sales/Territory Managers
Ensures all required client paperwork is completed, accurate and submitted on time
Checks/approves service agreements for appropriate pricing and necessary signatures.
Documents all sales information and maintains the current database in the CRM for territory manager
Onboarding process champion Welcome call to the customer, Confirm expectations of service
Q/A PIQ with customer acknowledgment
Reviews day/night camera views with the customer and makes recommendations accordingly
Confirm police #
Review day 1, 7, 14 and 30
Open and tickets for install issues
Coordinates orders with Production and Field Services
Ensures all equipment is sent to sales rep/ field tech for install of equipment
Communicates proactively with all customers quarterly, to strengthen and expand relationships Completes proactive customer goodwill calls on a schedule
Follow up/resolve any ticket that is assigned
Monitor trouble ticket trends for assigned customers and try to resolve issues
Coordinates key company personnel, including support, monitoring, operations and management in order to meet service objectives and customer’s expectations.
Proactively assesses, clarifies and validates customer needs on an ongoing basis
Completes customer satisfaction surveys with the customer at the end of projects. Verifies new projects with project managers and sets up new site survey for territory manager
Maintains industry and product knowledge and inform the company of changing market conditions and competitive issues
Increase account penetration with strategic product sales
Update and renew customer service agreements
Establish and maintain a high level of customer satisfaction
Communicate and collaborate with the Inside Sales Manager to resolve customer issues
Perform reporting function on an ongoing and timely basis as requested
Competencies
Degree preferred
Minimum of 2 years of direct work in sales
Ability to mine provided databases to target via cold call and email campaigns
CRM experience is preferred (Salesforce.com)
Strategic thinking
Sound decision making
Successful relationship building
Professional communications
Professional and ethical behavior
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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CUSTOMER SUCCESS MANAGER jobs in San Antonio, TX, United States
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