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Trigenx
San Antonio
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxTrigenx
San Antonio
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxRackspace
San Antonio, TX, United States
Job Profile Summary: The Manager, Customer Success provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. A
Job Source: RackspaceStratus Services
San Antonio, TX, United States
OverviewThe ideal candidate will live in the vicinity of Mentor, OH, Chicagoland suburbs or San Antonio, TX. Job Summary: Accountable for driving customer-centricity through collaboration with sales and operations teams. Ensures the customer experience is at the center of business decisions throughout the organization. Focused on approximately 5
Job Source: Stratus ServicesStratus Services
San Antonio, TX, United States
Overview The ideal candidate will live in the vicinity of Mentor, OH, Chicagoland suburbs or San Antonio, TX. Job Summary: Accountable for driving customer-centricity through collaboration with sales and operations teams. Ensures the customer experience is at the center of business decisions throughout the organization. Focused on approximately 5
Job Source: Stratus ServicesTrigenx
San Antonio, TX, United States
Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational materials to help customers maximize th
Job Source: TrigenxFull Circle Insights
San Antonio
Job Description Job Description Who Are We? Full Circle Insights is proud to build careers by bringing amazing people (like you) together. The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to g
Job Source: Full Circle InsightsTrigenx, LLC
San Antonio, TX, United States
Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities Develop and deliver training and educational materials to help customers maximize the
Job Source: Trigenx, LLCSan Antonio, TX, United States
Company Description
Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.
Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.
Job Description
The Customer Success Manager will play a pivotal role in fostering collaboration and actively managing the Customer Success team in San Antonio. We're seeking an experienced customer service professional who leads the team and also actively participates in day-to-day operations. By leading from the front, the Customer Success Manager ensures that our customers consistently enjoy a seamless experience. We are looking for someone that will bring new ideas to how we do things and identify opportunities to increase revenue.
Primary Accountabilities:
Lead the local Customer Solutions team, ensuring consistent high-quality service and customer satisfaction.
Ensure the team delivers the expected level of service, communication, and issue resolution.
Promote best practices, consistent communication, and use of reporting documents.
Develop and implement a comprehensive training and mentorship plan for team members.
Identify and implement process and procedure improvements for efficiency and improved customer experience.
Communicate customer feedback internally and externally through daily involvement and surveys.
Leverage customer relationships to identify revenue growth and retention opportunities while building trust and credibility.
Develop and apply structure and process where it may not currently exist
Manage ambiguity and affect change in situations of limited direct responsibility
INDCGA
Qualifications
Minimum Requirements:
If you have a Bachelor's degree along with 3 (three) years of experience in a fast paced, collaborative Manager of Customer Success , joining Chromalloy is a great career move. In addition to your education & experience, as a team player you will also have the following skills:
Very strong leadership and management experience; strategic team building, mentoring, and coaching
Management experience in highly regulated industry or aerospace with experience in Sales, Business Development, Operations, Quality or Customer Solutions.
Six sigma or lean manufacturing experience preferred
Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate
Proven flexibility and ability to cope with pressure resulting from changing priorities; meet tight deadlines and reporting requirements
Effective communication skill / style to present complex ideas in a compelling and comprehensive manner.
Advanced MS Office Suite skills specifically using MS Excel and PowerPoint.
Additional Information
Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability.
Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.
If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy’s determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.
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Manager, Customer Success jobs in San Antonio, TX, United States
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