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Neara
Seattle, WA, United States
Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean ene
Job Source: NearaTechSmartKids
Seattle, WA, United States
Customer Success Manager Job Description The Opportunity We’re growing fast (doubling in size each year) and rapidly expanding nationally. We are at an exciting inflection point where we are building out our Customer Success team to power the next level of our growth trajectory. We are looking for a high performance Customer Success Manager to join
Job Source: TechSmartKidsSyndio
Seattle, WA, United States
Job Description Job Description Do you want to empower organizations to fairly and equitably hire, promote, retain and compensate their employees? Syndio is a Series-C technology company committed to fairness in the workplace. Fueled by investments of $83M from Bessemer Ventures, Voyager Capital and social change organization Emerson Collective,
Job Source: SyndioAmazon
Seattle, WA, United States
Description Do you want to make bold impacts with some of our largest and most visible Retail brands on Amazon? Are you a passionate, customer-obsessed leader with a desire to influence how we drive business growth? You may be a great fit for the Amazon Vendor Services (AVS) Signature Team! The Signature team works directly with a selection of th
Job Source: AmazonBravado
Seattle, WA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoTargeted Talent
Seattle, WA, United States
Job Description Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring revie
Job Source: Targeted TalentSubmittable
Bellevue, WA, United States
Submittable is a growing social impact platform used by thousands of companies, governments, and philanthropic organizations to manage their social impact programs and maximize their impact. We have helped big and small organizations worldwide run 134,000 programs and collect nearly 22 million applications to date. Grow your career at a public bene
Job Source: SubmittableMoney Fit by DRS
Bellevue, WA, United States
Who Are We? Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy p
Job Source: Money Fit by DRSSeattle, WA, United States
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we’ve shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our Universal Storage platform.
Our success has been built through incredible leadership and motivated employees who want to leverage their skills & experiences to make a real impact. This is an opportunity to be a key player at a pivotal time in our company’s growth.
Come join the disruption, make your mark, and be a part of the amazing team introducing the new era of data storage!
SUMMARY:
As a Customer Support Engineering team you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.
THE ROLE:
Build Technical Customer Relationships (Trusted Advisor)
Technical Excellence.
VAST Data product expert.
Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams.
Perform customer installations, upgrades, and expansions.
Lead and coordinate regular monthly and quarterly customer review meetings.
Become a VAST Data product expert.
Trusted Advisor to customer technical team.
Evangelist to, and in support of, assigned and/or focused accounts.
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
Ability to perform daily technical operations and escalations including direct work on technical support issues to full resolution and closure.
Perform customer installations, upgrades, and expansions.
Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
Support and guide VAST data account teams on account technical status and activities.
Lead and coordinate regular monthly and quarterly customer review meetings.
Requirements Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
Ability to manage own time.
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required, and familar with one or more other programming language
Significant experience required in the areas of file systems and scale-out NAS Implementation
An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
Excellent business written and verbal communication and presentation skills.
An advantage to candidates that have hands-on lab and hardware management experience.
An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
MS or B.Sc. in CS, CE, EE or related fields.
Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
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Customer Success Engineer - USA jobs in Seattle, WA, United States
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