Technical Training and Support Specialist
Mountain View, CA, United States
**Technical Training and Support Specialist**
Mountain View, CA / Human Resources / Full-Time We believe aircraft should fly themselves. Automated aviation systems will enable a future where air transportation is safer, more convenient and fundamentally transformative to the way goods and eventually people move around the planet. We are a team of mission-driven engineers with experience across aerospace, robotics and self-driving cars working to make this future a reality.
Reliable Robotics brings together software and hardware engineers, certification experts, pilots, business specialists, and more with a wide variety of skillsets and technical backgrounds. As a Technical Training and Support Specialist, you will work to set all our employees up for success in using our internal systems and tools. **Responsibilities**
+ Work with employees to understand individual and group technology strengths and areas for improvement
+ Evaluate and select third-party training courses of use to employees
+ Develop and deliver company-specific training courses to employees
+ Understand and resolve employee technical issues
+ Identify trends in employee technical issues and develop plans to address them through system changes or training
+ Ensure smooth technical onboarding for new employees, including working with IT to provision accounts and computers
**Qualifications**
+ Experience working with Microsoft Windows and Apple MacOS operating systems
+ Experience working with Google Workspace collaboration tools (Google Calendar, Google Docs, Google Drive, Google Sheets)
+ Experience working with employees or customers in a support or service role
**Preferred Experience**
+ Experience developing and delivering training content
+ Experience with Jira, Confluence, and/or GitHub
At Reliable Robotics, our goal is to be a diverse and inclusive workforce. As an Equal Opportunity Employer, we do not discriminate on the basis of race, religion, color, creed, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, sexual orientation, age, non-disqualifying physical or mental disability or medical conditions, national origin, military or veteran status, genetic information, marital status, or any other basis covered by applicable law. All employment and promotion is decided on the basis of qualifications, merit, and business need.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
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