Senior Technical Account Manager

Columbus, OH, United States

A Little About Us

Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security.

We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.

EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us!

Job Summary

The Senior Technical Account Manager (Sr. TAM) plays a pivotal role and is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres across their data-centers.

The Sr. TAM serves as a trusted technical advisor to ensure successful implementations where the customers become a positive reference and continue their journey on Postgres technology. This role is the customer's single point of contact into all technical areas of EDB. As such, the Sr. TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise.

TAMs are focused on adopting and expanding the use of Postgres in their customer’s organizations. They are acting in a consultative capacity.

Candidate Note: This role is 100% remote. We are looking for candidates who are located in the United States.

What your impact will be:

Close consultative technical engagement with several large customers in North America

Establish a working relationship with customer’s senior technical leadership team and become their trusted advisor

Help customers maximize the value of their Postgres investment

Assist customers develop and deploy Postgres proliferation strategies

Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance and project management)

Coordinate the interaction between EDB’s internal team members, such as: Professional Services, Field CTO, CSM, Technical Support, Account Team, and the customer

Maintain current functional and technical knowledge of the entire EDB product line

Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements

Help to document best practices in developing and deploying EDB solutions

Function as a front-line technical resource for "best practice" and informal customer questions

Manage customer escalations and coordinate with the technical support team for faster resolution.

Travel is required up to 25% percent of the time

What you will bring:

Communication is key! Excellent communication and interpersonal skills is a must.

At least eight (8) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases

Advance technical skills in data management platforms, operating systems, cloud technologies, and technical architecture

Knowledgeable about data analytics and AI/ML concepts

Excellent analytical skills regarding technical and project management issues

Good understanding of strategic sales process

Well-developed organizational skills with an ability to manage competing client demands

Bachelors / Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred

The Sr. TAM is expected to complete the EDB Postgres Professional Certification within 6 months, and stay current in all EDB training and certification programs at all times

#LI-Remote

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

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