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Pyramid Global Hospitality
Flower Mound, TX, United States
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee de
Job Source: Pyramid Global HospitalityEsperanto
Bedford, TX, United States
Esperanto Development LLC. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitm
Job Source: EsperantoHEI Hotels & Resorts
Frisco, TX, United States
Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Front Desk, Agent, Computer, Hotel
Job Source: HEI Hotels & ResortsSpringHill Suites McKinney
McKinney, TX, United States
Raines Co. - Your Future is Now Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opport
Job Source: SpringHill Suites McKinneyTownePlace Suites Lewisville
Lewisville
Job Description Job Description TownePlace Suites by Marriott is looking for a world class Front Desk Agent to join the team! Marriott Fosse experience preferred Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; p
Job Source: TownePlace Suites LewisvilleHyatt Place Dallas/Las Colinas
Irving
Job Description Job Description Reports To: The Front Office Associate will report directly to the Front Office Managers / Operations Manager. Job Overview The Front Office Associate is the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate must be able to deal with complaints
Job Source: Hyatt Place Dallas/Las ColinasCrescent Hotels & Resorts
Bedford, TX, United States
Careers ** Front Desk Agent** ** Front Desk Agent** **Courtyard by Marriott Boston Billerica/Bedford** A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Guest Services Agent, you would
Job Source: Crescent Hotels & ResortsMCR Hotels
Colleyville, TX, United States
The Front Desk Agent at the Hampton Inn & Suites by Hilton Colleyville is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS : Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, wh
Job Source: MCR HotelsLewisville, TX, United States
Job Details
Job Location
Hilton Garden Inn Dallas Lewisville - Lewisville, TX
Position Type
Full Time
Job Shift
Any
Description
Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes call as appropriate; takes guest messages with accuracy
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Replenishes continental breakfast as needed and keeps the area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
Answers phone in a prompt, efficient, and friendly manner.
Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.
Balances cash bag at open and closing of each shift.
Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Email Alert for FRONT DESK AGENT jobs in Lewisville, TX, United States
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