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Marriott Hotels & Resorts
Plano, TX, United States
Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel
Job Source: Marriott Hotels & ResortsThe Westin Dallas Stonebriar
Frisco, TX, United States
About Us: The Westin Dallas Stonebriar Golf Resort & Spa takes an intuitive approach to the well-being of our guests. Luxurious in experience, but not too uptight. We provide a relaxing retreat outside of the city in the beautiful Stonebriar neighborhood in Frisco. The resort includes 302 rooms, 3 dining outlets, a luxurious spa, access to the cha
Job Source: The Westin Dallas StonebriarWestmont Hospitality Group
Irving, TX, United States
We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 - $15.00 per hour! When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim
Job Source: Westmont Hospitality GroupHyatt Place Dallas/Las Colinas
Irving
Job Description Job Description Prior experience PREFERRED! MUST BE FLEXIBLE Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home exp
Job Source: Hyatt Place Dallas/Las ColinasIsland Hospitality Management
Addison
Job Description Job Description Description: Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the abi
Job Source: Island Hospitality ManagementTexas Western Hospitality Group
Lewisville, TX, United States
Job Details Job Location Hilton Garden Inn Dallas Lewisville - Lewisville, TX Position Type Full Time Job Shift Any Description Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, c
Job Source: Texas Western Hospitality GroupMCR Hotels
Colleyville, TX, United States
The Front Desk Agent at the Hampton Inn & Suites by Hilton Colleyville is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS : Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, wh
Job Source: MCR HotelsCrescent Hotels & Resorts
Bedford, TX, United States
Careers ** Front Desk Agent** ** Front Desk Agent** **Courtyard by Marriott Boston Billerica/Bedford** A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Guest Services Agent, you would
Job Source: Crescent Hotels & ResortsLewisville
Job Description Job Description TownePlace Suites by Marriott is looking for a world class Front Desk Agent to join the team! Marriott Fosse experience preferred
Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes call as appropriate; takes guest messages with accuracy
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Replenishes continental breakfast as needed and keeps the area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
Answers phone in a prompt, efficient, and friendly manner.
Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.
Balances cash bag at open and closing of each shift.
Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Other duties as assigned by supervisor or management
Job Type: Full-time
Pay: $14.00 - $14.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule: M-F 3-11pm
Email Alert for Front Desk Agent jobs in Lewisville
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