Customer Service Representative I
Fremont, CA, United States
Job description
The Customer Service Representative will interact with customers via phone and emails to ensure a smooth and positive experience. This position requires a high level of attention to detail, excellent customer service skills, the ability to multi-task, and the ability to work in a fast-paced environment.
You will provide sales support to our Sales consultants and Account Executives to help them resolve all customer needs as quickly and accurately as possible.
Responsibilities:
Answer all incoming concerns/needs from all customers.
Key pick-up request
Assist customers with inquiries about delivery times.
Process will-call orders.
Process voicemail orders.
Provide customers with invoice copies.
Request credits.
Maintaining call list.
Monitor orders before the cut-off.
Communicate regularly with the Account Executives, Sales Consultants and Customers.
Manage the same-day deliveries for OPCO (operating company)
Perform other duties as directed by manager.
Skills and Experience: A genuine passion for customer service
Strong telephone communication skills
Able to work in a fast-pace environment
Ability to sit and work at a PC for extended periods
Proficient in MS Office (Outlook, Excel) "Share-Drives "
Flexibility to rotate between different shifts as needed.
Qualifications: High School Diploma or Equivalent
2 year of Customer Service experience (preferred).
Must be able to pass a background check and drug test.
Excellent communication skills, both written and verbal are required.
Ability to work independently and as part of a team environment.
MUST HAVE: High School or Diploma
Experience working in a fast-paced environment, and multi-tasking (answering 80-100 email in the first 4 hours of the shift)
2 years in a customer service role (in food/hospitality industry is preferred), resolution, and problem-solving skills are a MUST
working with customers over the phone (problem-solving- around 15 calls per shift)
Ideally not call center experience, but will review it.
Work Location: 740 Massman Dr Nashville TN
Shift timings: 10.30 AM - 06.30 PM (Monday-Friday)