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Smart Solutions Inc
Pleasanton, CA, United States
Description We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service and eager to contribute to our dynamic team. This position offers the opportunity to gain valuable experience in customer service while working in a fast-paced and collaborative environment. Responsibilities: Provide friendly and p
Job Source: Smart Solutions IncNGM Marketing
San Ramon, CA, United States
Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client's customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers w
Job Source: NGM MarketingHassan & Sons, Inc.
Fremont, CA, United States
BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintai
Job Source: Hassan & Sons, Inc.Ferrotec
Livermore, CA, United States
Job Description WHO WE ARE Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service. Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturi
Job Source: FerrotecNoble Direct
Hayward, CA, United States
The consumer comes first within the hospitality industry and that is no exception at our company. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creatin
Job Source: Noble DirectCollabera
Livermore, CA, United States
Description Home Search Jobs Job Description Customer Service Representative Contract: Livermore, California, US Salary: $23.00 Per Hour Job Code: 349636 End Date: 2024-06-20 Days Left: 20 days, 3 hours left Apply Job Description: Duties: Will be working with in Enrollment Services ; will be responsible for assisting customers through the
Job Source: CollaberaWAXIE Sanitary Supply
Livermore, CA, United States
Overview Envoy Solutions, a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help ma
Job Source: WAXIE Sanitary SupplyInfo Way Solutions
Fremont, CA, United States
Job description The Customer Service Representative will interact with customers via phone and emails to ensure a smooth and positive experience. This position requires a high level of attention to detail, excellent customer service skills, the ability to multi-task, and the ability to work in a fast-paced environment. You will provide sales supp
Job Source: Info Way SolutionsFremont, CA, United States
SUMMARY:
The Customer Service Representative (CSR) will be responsible for duties such as order management / fulfillment in line with company revenue recognition rules, call center support, shipping coordination in a Customer Service and Order Administration environment. In addition, all CSRs are expected to assist with Sales Support activities to assist the Sales organization with pre-sales activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary responsibility includes managing customer orders in line with company revenue recognition rules.
Assisting with sales order confirmations and working with the sales team to complete sales transactions.
Management of cases using Salesforce.com.
Management of all order types including required RMAs for return of product and/or reconciliation of revenue discrepancies in collaboration with Finance.
Engage with customers via call center activities and emails while monitoring both inquiries and complaints, utilizing Salesforce.com cases in collaboration with Technical Support and the QA team.
Responsible for monitoring and effectively communicating expected shipment dates for back order products.
Serve as a backup to the Instrument Coordinator for instrument orders.
Ensure all customer cases are processed and closed in a timely manner.
Salesforce.com record maintenance and clean up.
Work in a call center environment using call center software such as Ring Central.
Document process improvements and work instructions.
Responsible for maintaining a high level of Customer Satisfaction with internal and external clients and working to establish a positive rapport with every caller.
Update customer information in the customer service database during and after each call
Maintain reports, dashboards, and processes to continuously monitor data quality and integrity.
Work with Finance to ensure proper billing documentation is collected and submitted.
Assist the sales organization with pre-sales documentation requests including, but not limited to, Vendor Forms, W-9 requests, COI request, etc.
Other duties as assigned to support the Commercial Operations organization.
REQUIREMENTS & QUALIFICATIONS:
At least 1 year experience working in an order fulfillment or call center environment. Experience using Saleforce.com, NetSuite or other ERP systems. Experience within bio-medical capital equipment manufacturing company preferred. Must be self-motivated, success driven and have detailed organizational skills. Manages priorities on a daily basis and actively communicates priority changes to management and/or customers in a timely manner while maintaining a positive attitude. Computer proficiency is required, including skills with the use of Microsoft Word, Excel, PowerPoint, and CRM software. At least 1 year experience working in an order fulfillment or call center environment.
Experience in Saleforce.com, NetSuite, and/or other ERP systems.
Experience in bio-medical capital equipment manufacturing organization, preferred.
Computer proficiency is required, including skills with the use of Microsoft Word, Excel, PowerPoint, and CRM software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to navigate various departments of the organization’s physical premises.
ADDITIONAL SKILLS AND COMPETENCIES : Must be self-motivated, success driven, highly organized and possess a positive attitude
Manages priorities daily and actively communicates priority changes to management and/or customers in a timely manner.
Customer service and effective written and verbal skills required.
Notable attention to detail.
Excellent communication and multi-tasking skills are essential.
Email Alert for Customer Service Representative jobs in Fremont, CA, United States
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