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Smart City
Long Beach, CA, United States
** Customer Experience Professional** **Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** CUSTO01045 Showing 1 location **Job Details** **Description** ****Company Overview**** The Customer Experience Professional contributes to the overall success of the organization by working closely with show managemen
Job Source: Smart CityVeritiv
downey, CA, United States
HYBRID ROLE BASED OUT OUR DOWNEY OFFICE Job Purpose: Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sa
Job Source: VeritivSmart City
Los Angeles, CA, United States
** Customer Experience Professional** **Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** CUSTO01027 Showing 1 location **Job Details** **Description** ****Company Overview**** The Customer Experience Professional contributes to the overall success of the organization by working closely with show managemen
Job Source: Smart CitySmart City
Los Angeles, CA, United States
** Customer Experience Professional** **Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** CUSTO01027 Showing 1 location **Job Details** **Description** ****Company Overview**** The Customer Experience Professional contributes to the overall success of the organization by working closely with show managemen
Job Source: Smart CitySmart City
Long Beach, CA, United States
** Customer Experience Professional** **Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** CUSTO01045 Showing 1 location **Job Details** **Description** ****Company Overview**** The Customer Experience Professional contributes to the overall success of the organization by working closely with show managemen
Job Source: Smart CityRemX
downey, CA, United States
Job Description Job Description RemX is seeking a team of Customer Service Professionals in the Downey, CA area! This is a hybrid position working 3 days onsite and 2 days remote. This role is to build customer loyalty and confidence by receiving and responding to customer inquiries via all channels. Responsibilities: Work directly with the c
Job Source: RemXChevron
Fountain Valley, CA, United States
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Expectations: • Maintain courteous, professional cont
Job Source: ChevronChevron
Venice, CA, United States
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Expectations: • Maintain courteous, professional cont
Job Source: Chevrondowney, CA, United States
HYBRID ROLE BASED OUT OUR DOWNEY OFFICE
Job Purpose:
Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.
Job Responsibilities:
•Communicate with allocated customers to develop a new relationship as well as foster existing ones.
•Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
•Act as the first point of contact for resolving customer queries and complaints
•Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
•Develop a relationship with sales team by being proactive and offering creative solutions
•Participate in training of system enhancements, applications, products, and new processes.
•Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
•Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
•Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
•Perform other duties as assigned
Additional Responsibilities & Qualifications:
•Able to plan, organize, and prioritize with minimal supervision.
•Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
•Proficient computer and technical skills.
•Decision-making skills and independent judgment.
•Ability to manage customer challenges in a professional and decisive manner.
•Customer service experience preferred.
Pay Range: $51,600 to $63,000
Work Experience:
•1-3 years of related job experience.
Education:
•High School Diploma/GED
•Bachelor's Degree Preferred
What We Offer
•Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
•Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
•Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
•Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.
Veritiv Corporation , headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we're helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
Email Alert for Customer Experience Professional jobs in downey, CA, United States
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